MARTIN KITENG`E MUTOKO
Banker/Accountant/Accounts KYC and KYB Specialist
Nairobi,Nairobi city
Summary
Dynamic and results-driven professional dedicated to contributing to diverse organizations by embracing challenges and delivering value. Committed to maximizing potential through hands-on training while continuously enhancing skills and knowledge within the field. Dedicated to providing exceptional services in the corporate environment, upholding strong professional ethics, and leveraging relevant qualifications to drive success. Passionate about fostering growth and innovation in collaborative settings.
Overview
5
5
years of professional experience
3
3
Languages
Work History
DIGITAL BUSINESS ACCOUNT OPERATIONS DEPARTMENT TEAM LEADER
LOOP DFS
01.2025
- Ensure that all account operations are carried out accurately and on time.
- Identify and implement process improvements for greater efficiency.
- Monitor KPIs and service level agreements (SLAs) to maintain quality standards.
- Ensure compliance with company policies, regulations, and industry standards.
- Oversee the setup, maintenance, and closure of client accounts.
- Ensure accurate processing of transactions and updates.
- Resolve complex account issues escalated by the team or clients.
- Coordinate with other departments (e.g., finance, compliance, customer service) to resolve account-related matters.
- Monitor for any discrepancies or irregularities in account operations.
- Enforce compliance with financial regulations and internal policies.
- Escalate potential risks or breaches to the appropriate authority.
- Act as a point of contact between the team and senior management.
- Communicate updates, changes, and feedback from management to the team.
- Ensure effective communication with internal departments and external partners.
- Prepare regular reports on team performance, operational metrics, and incidents.
- Maintain accurate records of account transactions and changes.
- Support audits by providing required documentation and explanations.
DIGITAL BUSINESS ACCOUNT OPERATIONS DEPARTMENT
LOOP DFS
01.2024 - 01.2025
- Performing Digital- Know your customer. (Verifying authenticity/validity of onboarding documents).
- Pulling Digital Banking onboarding reports and perform manual clean-up of data. (Account management activities like account closure, placing/lifting restrictions, anti-money laundry verification and mobile numbers recycling.).
- System enhancement activities -So as to stay onboard with the changing Digital space.
- Data analysis.
- Manually opening new accounts when need be.
- Ensuring compliance with all applicable State and banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies.
- SYSTEMS
- Data gear-AML.
- Trinity BOSS
- XIT
- PELEZA
- IPRS
- KRA PIN CHECKER
- CRM
- REMEDY-Safaricom
CREDIT OPERATIONS ASSISTANT, CREDIT PROCESSING AND DISBURSEMENT
NCBA BANK
06.2021 - 12.2024
- Marking new collaterals as well as updating existing ones in T24.
- Booking new loans(manual/digital) in T24 and ensuring that they match the offer letters issued to clients.
- Marking overdrafts.
- Processing customers credit operations requests on IBPS/OMNI.
- Preparing credit operations and disbursement unit report.
- SYSTEMS
- T24
- OMNI/IBPS
INTERN
KENYA REVENUE AUTHORITY
01.2021 - 05.2021
- Conducting financial analysis to prepare cost impacts of revenue collection campaigns.
- Field data collection and analysis.
- Creating awareness on importance of paying taxes.
- Investigated taxpayers suspected of fraudulent behavior and forging of city county documents.
- Helped tax payers’ complete forms, correct errors and submit accurate payments to the county.
YOUTH PROGRAM COORDINATOR
RED CROSS MACHAKOS BRANCH
10.2020 - 12.2020
- Creating awareness
- Educating individuals and communities about risks and symptoms of covid.
- Data collection and analysis.
- Encouraging locals to adhere to set prevention measures
INTERN
GULF POWER LIMITED
02.2020 - 05.2020
- Managing all accounting transactions.
- Reconciling accounts payable and receivable.
- Ensuring timely bank payments to suppliers.
- Computing monthly taxes and preparing tax returns.
- Managing balance sheets and profit/loss statements.
Education
Degree - Commerce, accounting option
01.2020
I have a second-class upper degree in commerce, accounting option.
Certificate - Computer application packages
08.2015
- Microsoft Excel
- Microsoft access
- Microsoft Word
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01.2014
I was the seventh best student with an A- of 78 points. I scored an A in mathematics and a B+ in English.
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01.2010
I scored 339 marks out of the possible 500
Skills
Creativity
Problem solving
Flexible
Accuracy
Timeline
DIGITAL BUSINESS ACCOUNT OPERATIONS DEPARTMENT TEAM LEADER - LOOP DFS
01.2025
DIGITAL BUSINESS ACCOUNT OPERATIONS DEPARTMENT - LOOP DFS
01.2024 - 01.2025
CREDIT OPERATIONS ASSISTANT, CREDIT PROCESSING AND DISBURSEMENT - NCBA BANK
06.2021 - 12.2024
INTERN - KENYA REVENUE AUTHORITY
01.2021 - 05.2021
YOUTH PROGRAM COORDINATOR - RED CROSS MACHAKOS BRANCH
10.2020 - 12.2020
INTERN - GULF POWER LIMITED
02.2020 - 05.2020
JODAN COLLEGE OF TECHNOLOGY - Certificate, Computer application packages
MUKAA BOYS HIGH SCHOOL - ,
MUTULANI PRIMARY SCHOOL - ,
UNIVERSITY OF NAIROBI-SCHOOL OF BUSINESS - Degree, Commerce, accounting option
References
- LYDIA, OHINGO, Lydia.ohingo@kra.go.ke, 0725896276
- MARK, KIRINYA, kirinyam@gulfpower.co.ke, 0728111359, GULF POWER LIMITED
- NICHOLAS, MULILI, nicmark65@gmail.com, 0701629420, KPMG
PROFILE
I am a dedicated and well-organized professional with a methodical approach to work. I possess strong interpersonal skills and thrive in collaborative environments, while also being confident in working independently. Eager to learn and grow, I actively seek opportunities to expand my skill set across various areas. Known for being reliable and dependable, I consistently take initiative and embrace new responsibilities. With a proactive and dynamic work style, I am both determined and decisive, always focused on identifying and developing opportunities for improvement and success.
PERSONAL ATTRIBUTES
- Excellent team player.
- Willingness to learn.
- Self-motivated and positive attitude.
- Excellent communication and leadership skills.
- Honest, consistent and reliable.
- Flexible and adaptable to learning.