Martin Kimwaki

• Prepare the dining area: Set and arrange tables with clean linens, silverware, and glassware.
• Review daily information: Meet with managers and kitchen staff to discuss daily specials, menu changes, and large reservations.
• Stock service stations: Restock necessary supplies like coffee, clean glasses, and condiments.
• Greet guests: Welcome customers, guide them to their tables, and provide menus promptly.
• Present menus and answer questions: Offer detailed information about menu items, including ingredients and preparation methods. Also, address any dietary concerns or allergies.
• Take accurate orders: Write down food and drink orders and clearly communicate them to the kitchen and bar staff. For some restaurants, this may involve using a point-of-sale (POS) system.
• Make recommendations: Suggest menu items or "upsell" additional products like appetizers or desserts.
• Serve food and beverages: Deliver orders to the correct tables and ensure the dishes are presented cleanly.
• Maintain table presence: Check in with customers during their meal to ensure satisfaction and proactively refill drinks.
• Handle complaints professionally: Address any customer concerns or issues with a positive attitude, and escalate complex problems to a manager if needed.
• Deliver and process payments: Present the bill to the customer and process cash or credit card payments accurately.
• Bus tables: Clear and reset tables promptly after guests leave to prepare for the next customers.
• Complete closing duties: Perform end-of-shift tasks such as cleaning and organizing service areas, restocking supplies, and completing cash-out procedures.

Essential skills and responsibilities

• Excellent customer service: Maintain a friendly, positive, and attentive attitude to build strong relationships with guests.
• Multitasking: Juggle multiple tables and tasks efficiently in a fast-paced environment.
• Communication: Listen actively to customer requests and communicate effectively with both guests and other staff.
• Basic math skills: Accurately handle cash transactions and calculate bills.
• Physical stamina: Be able to stand, walk, and carry heavy trays for long periods.
• Teamwork: Collaborate with other staff to ensure customer satisfaction.

• Customer Interaction:Greeting guests, providing menus, and assisting with basic needs or requests.
• Table Service:Setting tables with cutlery, glassware, and other linens.
• Beverage & Food Service:Refilling water glasses, serving drinks, and running food to and from tables.
• Table Maintenance:Clearing dirty dishes, plates, and glasses from tables after guests have finished their meals.
• Cleanliness:Maintaining the cleanliness of tables, the dining area, and any guest-facing service areas.
• Support:Assisting waiters with other tasks, such as bringing out appetizers or desserts, and helping with opening and closing duties.