Martin Githuku
Mombasa, Mombasa District,28
Summary
Dependable shop assistant with strong customer service skills, adept in inventory management and team collaboration. Committed to enhancing customer experiences and supporting team success.
Overview
6
6
years of professional experience
Work History
Shop Assistant
Jacklin Enterprises
Ukunda, Kwale District, Kenya
05.2024 - 01.2026
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Provided support in training new staff on store policies and operational procedures.
- Completed daily tasks accurately and on-time to support shop needs.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Boutique Assistant
RUTH'S BOUTIQUE
Ukunda, Kwale District, Kenya
10.2023 - 03.2024
- Assisted customers in selecting clothing and accessories, enhancing overall shopping experience.
- Managed inventory by organizing merchandise displays and maintaining stock levels.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Provided product knowledge to customers, increasing sales through effective recommendations.
- Collaborated with team members to create visually appealing store layouts that aligned with brand standards.
Shop Assistant
Kim Shop
Ukunda, Kwale District, Kenya
02.2020 - 12.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize sales and maintain store aesthetics.
- Processed transactions efficiently using point-of-sale systems for accurate financial reporting.
- Restocked inventory regularly to ensure product availability and minimize customer wait times.
- Managed returns and exchanges according to company guidelines, ensuring customer satisfaction.
- Maintained cleanliness and organization of store environment to comply with health standards.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Developed strong product knowledge to educate customers on features and benefits.
Education
Business Management And Enterpreneurship
CAP YOUTH EMPOWERMENT INSTITUTE
Ukunda, Kwale District, Kenya01-2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Inventory control
- Sales trends
- Team collaboration
- Adaptability and flexibility
- Customer engagement
- Returns and exchanges
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Adaptable and flexible
- Team cooperation
Timeline
Shop Assistant
Jacklin Enterprises
05.2024 - 01.2026
Boutique Assistant
RUTH'S BOUTIQUE
10.2023 - 03.2024
Shop Assistant
Kim Shop
02.2020 - 12.2020
Business Management And Enterpreneurship
CAP YOUTH EMPOWERMENT INSTITUTE