MARTIN GATEMBU
Nairobi
Summary
I am a Hardworking and knowledgeable tour consultant with a dynamic professional background and a proven track record at AFRICAN WILD PANAROMA TOURS. Skilled in leveraging technical expertise in Microsoft office suite, I posses exceptional communication abilities that enhance client interactions and operational efficiency. I have successfully led vendor negotiations and spearheaded social media marketing strategies, driving customer satisfaction and business growth . With a strong commitment to team work , continuous learning and adaptability, i thrive in diverse environments, ensuring excellence in every aspect of my role.
Overview
9
9
years of professional experience
Work History
Senior Tour Operator
AFRICAN WILD PANAROMA TOURS
NAIROBI
02.2024 - 02.2025
- Developed relationships with vendors to negotiate discounts on behalf of customers.
- Maintained accurate records of customer bookings and payments.
- Managed and coordinated tour itineraries for clients, ensuring all customer needs were met.
- Booking flights and issuing tickets to clients, especially for domestic travel.
- General tour consultancy.
- Working closely with clients to understand clients' preferences, budgets, and main traveling motivations so as to choose a destination that will meet all the clients' needs.
- To market the company's package and products on social media platforms to get more consumers.
- Delivered guided tours, presenting scripted information and answering questions.
- Created promotional materials such as brochures, flyers, and other marketing collateral for tours and travel packages.
Cashier Assistant
MAENDELEO SUPERMARKET
KIMENDE
02.2018 - 12.2019
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Assistant Taekwondo Instructor
KENYA INTERNATIONAL TAEKWONDO ASSOCIATION
LIMURU
01.2016 - 03.2019
- Assisted with planning special events such as tournaments or demonstrations.
- Monitored student progress throughout classes and provided feedback on their performance.
- Developed relationships with local schools, organizations, businesses. to promote Taekwondo program participation.
- Assessed participants' progress, corrected problems and advised on better methods.
Education
Some College (No Degree) - Certificate in Travel Agent And Consultant
ALISON
GALWAY, IRELAND01-2023
Some College (No Degree) - ADVANCED DRIVING COURSE
STYLE UP DRIVING SCHOOL
KISERIAN09-2021
Some College (No Degree) - COMPUTER TRAINING
MURANGA INSTITUTE OF BUSINESS STUDY
MURANGA01-2014
High School Diploma -
LARI BOYS HIGH SCHOOL
LARI11-2013
PRIMARY EDUCATION
MUKEU PRIMARY SCHOOL
KIRENGA11-2009
Skills
TECHNICAL
- Wide and strong range of computer skills, specializing in Microsoft Word, Excel, Access, PowerPoint, and Outlook
- Ability to maintain a good relationship, be responsive to change in circumstances, and always willing to help
- Exceptional communication skills were developed through being a leader in the Kenya International Taekwondo Association
- Creativity
INTERPERSONAL
- Team player
- Effective organizational skills
- Friendly approach to work
- Commitment to continuous learning
- Honest, Self-motivated and Hardworking
Timeline
Senior Tour Operator
AFRICAN WILD PANAROMA TOURS
02.2024 - 02.2025
Cashier Assistant
MAENDELEO SUPERMARKET
02.2018 - 12.2019
Assistant Taekwondo Instructor
KENYA INTERNATIONAL TAEKWONDO ASSOCIATION
01.2016 - 03.2019
Some College (No Degree) - Certificate in Travel Agent And Consultant
ALISON
Some College (No Degree) - ADVANCED DRIVING COURSE
STYLE UP DRIVING SCHOOL
Some College (No Degree) - COMPUTER TRAINING
MURANGA INSTITUTE OF BUSINESS STUDY
High School Diploma -
LARI BOYS HIGH SCHOOL
PRIMARY EDUCATION
MUKEU PRIMARY SCHOOL
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