MARTHA WAITHERA KWERI APPLICATION ID :15406
NAIROBI
Summary
I'm a dynamic and adaptable individual dedicated to embracing change and fostering continuous improvement through ongoing learning. My strong literacy, communication, and time management skills, coupled with a reliable team-player mentality, ensure I excel in meeting deadlines. I'm well-suited for fast-paced environments, thanks to my flexibility, creativity, and multitasking abilities. Additionally, my friendly and approachable nature enhances team dynamics.
Overview
2
2
years of professional experience
Work History
A Taxi Dispatcher and Customer Representative
Jim Cab Logistics Service And Supplies Ltd
04.2023 - Current
- Communicated with customers to provide delivery updates and resolution.
- Provide quotations for customers and set up transportation services as required by customers.
- Deal with high volume of inbound and outbound phone calls.
- Help manage current customer accounts.
- Training new dispatchers on the company’s policies and procedures for dispatching cabs
- Maintain relationships with carriers and customers.
A Toll Attendant
The Nairobi Expressway
01.2022 - 01.2023
- Communicated to assist motorists and respond to inquiries concerning tolls, directions, and routes.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Worked with floor team and managers to meet a wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Bachelor of Commerce - Procurement And Supply Chain Management
University of Nairobi
Nairobi 12.2021
Public Relations
University of Nairobi
Nairobi 09.2017
Skills
- Customer Service-Oriented
- Quick Learner
- Customer Service
- Excellent communicator
- A team player
- Time management skills
Hobbies
- Travelling
- Swimming
Languages
Swahili
Native language
English
Proficient
C2
Timeline
A Taxi Dispatcher and Customer Representative
Jim Cab Logistics Service And Supplies Ltd
04.2023 - Current
A Toll Attendant
The Nairobi Expressway
01.2022 - 01.2023
Bachelor of Commerce - Procurement And Supply Chain Management
University of Nairobi
Public Relations
University of Nairobi
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