MARTHA OWINO ABBOT
NAIROBI,Nairobi Province
Summary
Dynamic professional with a strong foundation in risk management, Aggressive, result oriented individual, with experience in delivering customer service and administrative excellence, including sales, clerical support and public interaction. Excels in sales and marketing, management of calendar obligations and scheduling. I enjoy being part of a dynamic team.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Operations/Underwriting Manager
Toureg Insurance Brokers
Nairobi, Nairobi
01.2024 - 02.2025
- Managed inter-departmental collaboration effectively, facilitating smooth operation across various business functions.
- Established effective communication channels within the department and other business partners for better workflow management.
- Fostered strong relationships with underwriters and clients to increase business opportunities.
- Participated in the recruitment and training of sales agents.
Broker Manager
Onepay Insurance Brokers
Nairobi, Nairobi
07.2023 - 01.2024
- Fostered strong relationships with underwriters and clients to increase business opportunities.
- Participated in the recruitment and training of sales agents.
- Created sales strategies, action plans and budgets.
- Maintained up-to-date knowledge of regulatory requirements for compliance adherence.
- Conducted regular reviews of the market for timely updates on potential investments.
- Boosted business relationships with effective negotiation and communication techniques.
- Ensured that the sales targets are met.
Relationship Officer - Bancassurance
Family Bank Limited
Nairobi, Nairobi
10.2015 - 07.2023
- Improved team efficiency with regular training sessions.
- Handling of regional branches and ensuring insurances are issued on time.
- Achieving the assigned targets in form of revenue.
- Attending bank’s credit committee meetings to ensure that all the assets with bank’s interest are insured.
- Soliciting for new business.
- Organizing and scheduling meetings and appointments with various service providers.
- Ensuring timely renewals.
- Collection of outstanding premiums.
- Claims handling.
- Developing and maintaining database.
- Giving quotations and negotiating for rates where need be.
- Any other responsibilities as may be assigned by the bank.
Bancassurance Life Sales Agent
Family Bank Limited
Nairobi, Nairobi
05.2015 - 10.2015
- Delivered presentations to the bank's clients with the aim of educating them on life assurance.
- Managed product demonstrations for increased customer engagement.
- Developed sales pitches tailored specifically to individual life assurance.
Administrator/Tutor
Northpole Education Centre
Nairobi, Nairobi
01.2012 - 12.2013
- Coordinating office activities and operations to ensure efficiency and compliance to company policies.
- Supervising administrative staff and delegating responsibilities to ensure performance.
- Offering tutorials.
- Office inventory orders and taking of stock.
Tele-Counsellor
Childline Kenya
Nairobi, Nairobi
04.2009 - 07.2009
- Utilised active listening techniques to understand caller's needs better.
- Recorded detailed notes after each session, ensuring proper follow-up action taken.
- Remained updated on latest research in mental health field, enhancing quality of advice given.
- Participated in regular training sessions to enhance counselling knowledge and abilities.
Education
Certificate of Proficiency - Insurance
College of Insurance
Nairobi, Kenya 11.2022 - 11.2022
Bachelor of Commerce - Purchasing and Supplies Management
The University of Nairobi
Nairobi - Kenya /2018 -
Diploma - Purchasing and Supplies Management
The Kenya Institute of Management
Nairobi - Kenya 01.2014 - 06.2015
Diploma - Community Development and Social Work
Kenya Institute of Professional Studies
Nairobi - Kenya 01.2008 - 06.2009
Secondary School Education - Kenya Certificate of Secondary Education
Moi-Suba Girls' Secondary School
/2003 - /2006
Skills
- Risk Management Skills: Capable of identifying risks, and looking for ways of mitigating them before they get their way into the organization
- Communication Skills: Capable of conveying information effectively, both verbally and in writing Keen listener and gives prompt feedback
- Interpersonal skills: An excellent team player, able to build consensus and navigate complex political contexts Develops effective working relationships with other program partners and counterparts
- Analytical Skills: Recognizes areas of weaknesses that require improvements and makes recommendations for consideration, approval and implementation
- Planning and Organizing: Able to identify and prioritize activities and assignments, make necessary adjustments as required; foresee risks and allow for contingencies when planning
- Time Management: Able to prioritize work and manage time effectively
- ICT Competence: Good command of Microsoft Office tools, word processing, data handling and processing, presentation, operating systems and internet
Timeline
Operations/Underwriting Manager
Toureg Insurance Brokers
01.2024 - 02.2025
Broker Manager
Onepay Insurance Brokers
07.2023 - 01.2024
Certificate of Proficiency - Insurance
College of Insurance
11.2022 - 11.2022
Relationship Officer - Bancassurance
Family Bank Limited
10.2015 - 07.2023
Bancassurance Life Sales Agent
Family Bank Limited
05.2015 - 10.2015
Diploma - Purchasing and Supplies Management
The Kenya Institute of Management
01.2014 - 06.2015
Administrator/Tutor
Northpole Education Centre
01.2012 - 12.2013
Tele-Counsellor
Childline Kenya
04.2009 - 07.2009
Diploma - Community Development and Social Work
Kenya Institute of Professional Studies
01.2008 - 06.2009
Bachelor of Commerce - Purchasing and Supplies Management
The University of Nairobi
/2018 -
Secondary School Education - Kenya Certificate of Secondary Education
Moi-Suba Girls' Secondary School
/2003 - /2006