Martha Njeri

• Managed work staff of 262 personnel.
• Deliver clerical support by handling range of routine and special requirements.
• Database Management, create and update records and databases with personnel, financial and other data.
• Internal Controls
• Petty Cash Management
• Budgeting, financial monitoring and control of budgets in compliance with finance and donor requirements.
• Receive and Process Stock into inventory management system
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions to secure efficiency and compliance to company polices.
• Edit subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
• Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Supervise administrative staff and divide responsibility to ensure performance.
• Work with upper management to complete complex projects on tight budgets within specific timelines.
• Monitor and track performance of employees, identifying and targeting areas in need of improvement and further training.
• Team with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
• Align office departments and increase inter-department communication and data sharing by implementing new workflows.
• Facilitate office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Reconciled account files and produced monthly reports to keep upper Management informed about office operations.
• Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

I was responsible for providing accounting support at the Karen Langata Office, Nairobi branch.

• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Internal Controls: Followed up with projects for the monthly receipt of financial returns, both soft and hard copies, and conducted first check, reporting any findings to the Finance Officer.
• Budgeting: Assisted the Finance Officer with the accountancy, financial monitoring, and control of budgets of projects in compliance with Finance & Donor requirements.
• Procurement: Ensured that all procurements were in line with policy and procedures with relevant supportive documents provided.
• Petty Cash Management; Assisted the Finance Officer with managing office petty cash in line with stipulated policy.
• Reconciliation: Followed up with projects to ensure that monthly cash requests and bank reconciliations from projects are received as per agreed-upon timeframes.
• Database management: Maintained records for creditors as well as debtors and generated regular reports to assist management in settlements of accounts payables and prompt collection of accounts receivables
• Reporting; Prepares quarterly cash requests and forecasts.
• Asset Management: Maintained an update of fixed assets register regularly

• Managed the customer service team, overseeing hiring, training, and professional growth of employees and provided leadership and direction for the team.
• Empower and engage the customer service team
• Drive quality and consistency in the customer service department.
• Continually develop improvements and embed successful projects.
• Work effectively with the company stakeholders to negotiate and influence customer improvements.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Establish and oversee the adoption of the support department’s vision, goals and objectives at all levels.
• Measure the effectiveness of all customer support approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agent to consumer correspondence
• Managing both internal and external relationships on behalf of the customer support department.
• Managed over 297 customer calls per day and improved the customer care response rate by 67%