Highly motivated and resourceful Accounting Professional and administrator with a strong knowledge base of accounting and financial principles and excellent administrative acumen. Demonstrated ability to work in busy environments, as well as high-stress situations. Energetic and enthusiastic, a multi-tasker who can unmask and resolve discrepancies. An Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. .
Overview
9
9
years of post-secondary education
1
1
year of professional experience
Work History
Administrator
PayLoan Investments Limited - Fintech Company
Nairobi, Nairobi
2021.06 - Current
Managed work staff of 262 personnel.
Deliver clerical support by handling range of routine and special requirements.
Database Management, create and update records and databases with personnel, financial and other data.
Internal Controls
Petty Cash Management
Budgeting, financial monitoring and control of budgets in compliance with finance and donor requirements.
Receive and Process Stock into inventory management system
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions to secure efficiency and compliance to company polices.
Edit subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
Supervise administrative staff and divide responsibility to ensure performance.
Work with upper management to complete complex projects on tight budgets within specific timelines.
Monitor and track performance of employees, identifying and targeting areas in need of improvement and further training.
Team with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Align office departments and increase inter-department communication and data sharing by implementing new workflows.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Reconciled account files and produced monthly reports to keep upper Management informed about office operations.
Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Assistant Accountant
Redcross Kenya
Nairobi
2021.05 - 2021.08
I was responsible for providing accounting support at the Karen Langata Office, Nairobi branch.
Monitored status of accounts receivable and payable to facilitate prompt processing.
Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Internal Controls: Followed up with projects for the monthly receipt of financial returns, both soft and hard copies, and conducted first check, reporting any findings to the Finance Officer.
Budgeting: Assisted the Finance Officer with the accountancy, financial monitoring, and control of budgets of projects in compliance with Finance & Donor requirements.
Procurement: Ensured that all procurements were in line with policy and procedures with relevant supportive documents provided.
Petty Cash Management; Assisted the Finance Officer with managing office petty cash in line with stipulated policy.
Reconciliation: Followed up with projects to ensure that monthly cash requests and bank reconciliations from projects are received as per agreed-upon timeframes.
Database management: Maintained records for creditors as well as debtors and generated regular reports to assist management in settlements of accounts payables and prompt collection of accounts receivables
Reporting; Prepares quarterly cash requests and forecasts.
Asset Management: Maintained an update of fixed assets register regularly
Head of Customer Service Department
PayLoan Investments Limited - Fintech Company
Nairobi, nairobi
2021.03 - 2021.06
Managed the customer service team, overseeing hiring, training, and professional growth of employees and provided leadership and direction for the team.
Empower and engage the customer service team
Drive quality and consistency in the customer service department.
Continually develop improvements and embed successful projects.
Work effectively with the company stakeholders to negotiate and influence customer improvements.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Establish and oversee the adoption of the support department’s vision, goals and objectives at all levels.
Measure the effectiveness of all customer support approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agent to consumer correspondence
Managing both internal and external relationships on behalf of the customer support department.
Managed over 297 customer calls per day and improved the customer care response rate by 67%
Education
Bachelor of Commerce - Accounting
Cooperative University of Kenya
Karen-Nairobi
2015.09 - 2020.12
KCSE -
Kabare Girls High School
Kirinyaga
2011.02 - 2014.11
Skills
Microsoft Navision proficiency
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Referees
Dr. Nelly Konya
Lecturer, Cooperative University of Kenya.
nelly.konya@gmail.com
0721 988 930
Joseph Kai
Finance Officer, Red-Cross Kenya.
josephkaikariuki@gmail.com
0700 446 884
Susan Njeri,
Human Resource Manager,
PayLoan Investments Limited.
Susanhr@cashnow.co.ke
0700 099 153
Timeline
Administrator
PayLoan Investments Limited - Fintech Company
2021.06 - Current
Assistant Accountant
Redcross Kenya
2021.05 - 2021.08
Head of Customer Service Department
PayLoan Investments Limited - Fintech Company
2021.03 - 2021.06
Bachelor of Commerce - Accounting
Cooperative University of Kenya
2015.09 - 2020.12
KCSE -
Kabare Girls High School
2011.02 - 2014.11
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