Marta Korczynska

• Oversaw daily front office operations, ensuring exceptional guest experiences and staff efficiency.
• PMS - Opera Cloud
• Analyzed customer feedback to identify service improvement opportunities and implement necessary changes.
• Personalized services for the guests
• 158 bedrooms, 23 Resort Houses

• Enriched front desk and reservation operations, boosting booking efficiency by 35% through OTA management
• Implemented sales strategies with the Revenue Manager, increasing direct bookings by 25%, and maximizing occupancy
• Designed and executed staff training programs, enhancing service quality by 40%, and ensuring premium hospitality standards.

• Luxury Motor Yacht Moonlight II 100m
• Governed a 16-person hospitality team, optimizing guest services, housekeeping, and event execution, achieving a satisfaction rate among UHNW individuals
• Developed and customized operational procedures to align with Royal Family standards, enhancing service efficiency, and reducing response times by 25%
• Strengthened procurement and budget allocations, cutting costs by 20% through strategic vendor negotiations, and optimized inventory control.
• Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.

•Directed onboard operations for a private/charter yacht, realizing a 96% guest satisfaction rating.
• Realigned a €1M+ annual budget using VOLY, reducing operational costs by 15%.
• Supervised a 25-person team across multiple departments, improving service quality and workflow efficiency by 30%.

• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Luxury Motor Yacht Sapphire 70m
• Coordinated onboard operations and elite guest services, ensuring a 99% satisfaction rate, and seamless daily experiences for UHNW clientele
• Orchestrated high-profile events and banquets for up to 200 guests, enhancing guest engagement, and elevating brand prestige
• Evolved a team of six, implementing advanced training programs that improved efficiency by 30%, and upheld five-star service standards.

• Pioneered coordination of four luxury properties (Mansion House, Stables/Golf Club, Venue) using Opera PMS, boosting operational efficiency by 30%
• Orchestrated premium guest stays, including high-profile clients like Tom Hanks, delivering personalized service and achieving a 98% guest satisfaction rating
• Organized daily meetings with 25 HODs, driving strategic planning and real-time issue resolution, improving cross- departmental communication flow by 40%.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

• Luxury shadow Yacht Sputnik 60m
• Overhauled procurement and organization of yacht equipment for a €500K+ project, collaborating with designers and executives to meet a six-week deadline
• Oversaw the acquisition of €100K+ in luxury tableware, porcelain, and glassware, ensuring seamless integration with custom protective installations
• Perfected uniform selection for a 25-person crew, curating six tailored dress combinations per department to uphold a premium brand image.

• Controlled recruitment and training for staff across five royal family yachts, reducing turnover by 30%
• Expedited daily yacht operations, improving efficiency by 25% through streamlined workflows and task management
• Designed and enforced operational protocols, boosting service consistency and compliance by 40%.
• Implemented data analysis tools to identify trends in royalties, leading to improved decision-making capabilities.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.