Marleen Wacera Nabaala
Nairobi ,Kenya
Summary
I am a highly talented, self-driven & industrious young lady with a particular interest in career excellence. Boasting excellent interpersonal, communication & negotiation skills, I am also a go-getter with intense energy when carrying out tasks at hand. In addition, I am a very fast learner with a high level of integrity and trust, and I have the ability to work with ease under pressure as well in a team.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Aspire Global Human Resources
Nairobi , Kenya
06.2024 - Current
- Coordinate interviews and facilitate communication between candidates and hiring managers.
- Handle job application processes and support recruitment logistics.
- Maintain and update candidate databases for efficient access and reference.
- Support planning and execution of recruitment events.
- Perform data entry and analysis to ensure accurate and up-to-date records.
- Utilize MS Word, Excel, and internet tools to complete various office functions.
- Maintain professional communication via email and other platforms.
- Apply strong organizational skills and problem-solving to ensure smooth office workflow.
Branch Administrator
Delish beauty group
Nairobi , Kenya
12.2023 - 02.2025
- Updated employee records such as vacation leave requests, overtime hours worked.
- Created and maintained filing systems for records, documents, and correspondence.
- Monitored inventory levels of supplies; ordered new supplies as necessary when stock was low.
- Greeted clients and visitors to the branch office in a professional manner.
- Resolved customer complaints quickly and effectively while maintaining good customer relations at all times.
- Prepared invoices for payment processing in accordance with company policies and procedures.
- Provided administrative support to the Branch Manager and other staff members.
Customer Care Representative
Villa Rosa Kempinki- Epicure essentials
Nairobi , Kenya
08.2017 - 04.2021
- Answered customer inquiries over the phone and via email.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Built sustainable relationships of trust through open communication with customers.
- Identified opportunities to upsell additional services when appropriate.
Education
Diploma - Computer And Management Studies
Air Travel & Related Studies Centre
Nairobi 08-2014
Certificate - Kenya Secondary Education
Gatitu Girls High School
GatunduSkills
- Microsoft Office
- Data entry
- Recruitment logistics
- Database management
- Customer service
- Professional correspondence
- Administrative oversight
- Strong communication
- Knowledgeable in using the Musaned system
Career Objective
- To work in a dynamic and challenging organization where I will be able to develop my professional leadership and communication skills up to higher managerial level and in the process to steer that organization to greater heights in terms of profitability and success.
Timeline
Executive Assistant
Aspire Global Human Resources
06.2024 - Current
Branch Administrator
Delish beauty group
12.2023 - 02.2025
Customer Care Representative
Villa Rosa Kempinki- Epicure essentials
08.2017 - 04.2021
Diploma - Computer And Management Studies
Air Travel & Related Studies Centre
Certificate - Kenya Secondary Education
Gatitu Girls High School