Jira
Mark Seth Mang'eni
Product Management
Nairobi,Nairobi
Summary
Passionate and experienced Product Manager bringing forth over 5years years of product management experience. Well-versed in determining data-driven product specifications, production timelines, and in-depth plans for managing a product's life cycle from conception to fruition.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager.
African Management Institute.
Nairobi., Kenya
08.2020 - Current
- Established criteria for each milestone within product roadmap to measure developmental progress, which increased team velocity by 10% in less than 3months.
- Liaised with clients to develop deep understanding of AMI business app needs and current market landscape to estimate production capabilities and evaluate economic viability.
- Collected customer requirements, directed testing and conducted continuous evaluations to adjust marketing approaches proactively.
- Documented learning platform user stories, specifications and product features into detailed work to communicate across teams and build mandatory requirements.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Managed AMI Learn app product development cycle, including prototyping designs and coordinating production.
- Coordinated design meetings and decisions with internal departments and teams
- Prioritized roadmap to achieve product goals and metrics.
- Championed customer experience through expert analysis and communication.
- Developed product documentation and release plans to communicate and align key components of upcoming features and products to stakeholders.
- Led team of 6 developers, 3 product associates, 1 UI/UX designer and 3 quality assurance testers.
Consultant-Product Management|Strategy|Operations
Wisegates Company Limited.
Nairobi/Kampala., Kenya/Uganda.
01.2019 - 07.2021
- Worked directly with stakeholders and customers to understand competitive landscape for AgriTech space for Wisegate company ltd(Grainnow)
- Helped identify product gaps and opportunities to improve product market position and reduced development costs by 35%.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols of product management and agile framework.
- Improved overall efficiency by 12% by anticipating needs and providing outstanding development and management support.
- Designed and managed implementation of savings product to bringing onboard about 1000 farmers into formal financial sector in Rural Uganda through cooperative society.
Associate Product Manager.
African Management Initiative
Nairobi, Nairobi
01.2019 - 07.2020
- Developed creative briefs for new products and marketing tactics in collaboration with product design team, consumer marketing and outside agencies.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers to identify big category innovation from concept to consumer.
- Defined and analyzed metrics to measure product performance to continually maintain and improve company's reputation and positive image in markets served.
- Monitored market trends and competitor performance and analyzed gaps in updating promotional strategies to improve user retention and product performance.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Led team of 2 developers, 1 product associate, and 2 quality assurance testers
Product Associate -Tech
African Management Institute
Nairobi, Nairobi
03.2017 - 12.2018
- 100% resolution of discrepancies between enrolled and completed courses for learning platform users
- Prepared reports and technical documentation of day-to-day production processes.
- Prepared variety of other written communications, reports and documents to ensure smooth operations.
- Managed user support process and attained 100% SLA.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support product teamwork.
- Developed product technical documentation to support external and internal users in using different products
- Configured hardware, devices and software to set up workstations for employees.
- Continuously checked AMI learning platform data and used logins and file permissions to monitor data safety and end-user efficiency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Professional Certification - Product Manager Certification™
Product School
US 07.2022 - Current
Bachelor of Science - Agribusiness Operations
Kisii University
Kisii, Kenya 06.2012 - 12.2017
Skills
1 Product roadmap, strategy & Lifecycle management
undefinedAccomplishments
- I completed the redesign, testing, and implementation of AMI Business app V1.1. Updates led to a 20% increase in participant engagement and an 80% NPS.
- Defined and led the implementation of the AMI Business app. The product is designed to help small businesses across Africa record their business revenue and costs and keep track of their growth goals.
- Resolved product issues by 35% by introducing a consumer testing framework to improve user experience. Increased user retention by 31.5%.
- I Delivered platform usage reports with less than 1% deviation.
- Supervised a team of 10 team members to deliver learning journeys to clients' features with zero bugs in time.
Software
Figma
Adobe Illustrator
Interests
Product analytics
UI/UX:Product design
Data Modelling
Timeline
Professional Certification - Product Manager Certification™
Product School
07.2022 - Current
Product Manager.
African Management Institute.
08.2020 - Current
Consultant-Product Management|Strategy|Operations
Wisegates Company Limited.
01.2019 - 07.2021
Associate Product Manager.
African Management Initiative
01.2019 - 07.2020
Product Associate -Tech
African Management Institute
03.2017 - 12.2018
Bachelor of Science - Agribusiness Operations
Kisii University
06.2012 - 12.2017
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