MARK OCHIENG OKELLO

• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
• Assisted leadership with launch of start-up to achieve competitive results.
• Developed and maintained positive relationships with employees.
• Assessed final products to check quality and consistency with creative vision.
• Hired and directed teams of employees to achieve daily and long term operations and business goals.
• Delegated assignments based on the timely plans, project needs and knowledge of individual team members.

• Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
• Sold out, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Obtained underwriting approval by completing application for coverage.
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Built relationships with clients through active listening and talking thus improving my talents to provide excellent service.

Job Description.

• Prospecting for clients for the provision of insurance products specifically investment life insurance and educational plans.
• Make an accurate presentation of products and services to individual clients.
• Provide consistent support and services to these clients for the entire duration of their insurance according to their requirements to maintain strong customer service training.
• Attend weekly team meetings and regular product and customer service training.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
• Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
• Researched insuarance rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Delivered feedback to decision-makers regarding employee performance and training needs.