Swimming
Mark Kiptoo Mutai
Radio Frequency Engineer
Nairobi
Summary
. Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Sales Engineer
Usercare Ltd
04.2021 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations
- Delivered technical sales presentations to prospects and presented benefits and value of products
- Gained customer acceptance by demonstrating cost reductions and operations improvements
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs
- Generated new leads through cold calling, social media outreach, and attending industry events
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry
- Analyzed market trends, competitor performance and product strengths
- Captured opportunities for additional sales during project implementation and rollout with existing accounts
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
- Managed technical integration, systems engineering program management, customer support and program management
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback
- Designed and delivered product training for clients
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers
- Identified and supported resale opportunities to achieve sales plans
- Provided sales forecasts for product sales opportunities within assigned accounts
- Identified sales opportunities by assessing environment and devising and implementing winning strategy
RF Engineer
Afro Egypt Engineering CO.LTD
07.2018 - 12.2020
- Assist team in supervising contractors when required
- Assist in installation of DC Power distribution Boards, Isolators, MCBs in tower sites as well as ground busbars - Documentation and Generation of Reports as required
- Assist in telecommunication and other low current system design and estimation
- Suggest improvements to methods and processes in order to support the continuous improvement of IT and
- Telecom Services - With support of Senior colleagues, provide standard training to end users of technology & Systems to ensure staff use
- Standard technology and systems effectively
- Performed routine deployments of hardware & Software installation for network Service Provides for Radio Network
- Optimization in different regions here in Kenya
- Assisted in providing Research & recommendation of innovative approaches in the area of IT and Telecom to improve efficiency
- Assisted in the Completion of network Roll- out by NOKIA & NEC for Airtel Kenya and Safaricom
- Achievements - Received Commendation from Staff for showing ability to meet deadlines on time - Increased Quality of Service for Voice, Video & Data Application during Modernization Of Network by Service
- Providers - Completed the projects on time and within budget
- Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development
- Improved wireless communication quality by designing advanced RF systems for diverse applications
- Contributed meaningfully to budgeting decisions by providing accurate estimates of required resources for upcoming projects
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques
- Supported team leadership with technological roadmaps and proposals for implementation of emerging technologies or changes to standard protocols
- Balanced demand for low loss, high linearity, reliability and thermal performance in new technology designs
- Guided program staff, junior engineers and technicians in navigating complex technical questions arising in course of regular operations
- Performed site surveys to gather critical data for the design and optimization of wireless networks
- Continuously monitored network performance with sophisticated tools, identifying areas for improvement in realtime
- Maintained up-to-date knowledge of industry trends, ensuring cutting-edge solutions in all projects undertaken
- Provided expert guidance on RF best practices to support team members in their professional development
- Assisted in installation of electrical systems and components for commercial and industrial applications
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems
- Improved methods for measurement, documentation, and work flow management
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion
- Prepared detailed reports on electrical systems and components for project review
- Evaluated project scope to estimate costs and set timelines for project delivery
- Conducted projects and performance presentations to clients and company executives
Technical Intern
Kenya Bureau of Standards
09.2016 - 12.2016
- Inspection of Calibration items - Performance of the Calibration Equipments according to the working Standards - Preparation of Calibration Certificates - Preserving of the Confidentiality of Results of Calibration as per the Client's request
- Achievements
- Received Commendation from Staff for showing ability to meet deadlines on time
- Increased the Quality of Service through minimal supervision when carrying out Calibration
- Optimized database queries for faster data retrieval and enhanced system performance
- Worked closely with quality assurance teams to identify and resolve any potential issues before they reached end-users
Education
Bsc. Telecommunications - Telecommunications, Radio Frequency &Communication Systems
Kabarak University
Kabarak 09.2014 - 05.2017
Kenya Certificate of Primary Education -
St. Georges Grassland Academy
Nakuru, Kenya 07.2005 - 01.2008
Kenya Certificate of Secondary Education -
Moi High School
Kabarak 02.2008 - 07.2011
Skills
Professional Skills
Analytical Skills
Problem Solving & Troubleshooting
Possess Good Verbal & Written Communication Skills
Data collation and Analysis
Oracle database Performance monitoring & troubleshooting
Windows performance monitoring & troubleshooting
Ability to understand & Study Wireless Network Parameters
System Maintenance & Monitoring
Telecommunication Technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP)
Load balancers, Switches, Routers & Firewalls
Affiliations
Mark Kiptoo Mutai 2
Information Technology Skills
AutoCAD (Intermediate), Java( Intermediate), C++(Intermediate),PHP(Intermediate), Python(Intermediate), MySQL,
Oracle,Prometheus, Grafana,Selenium, Microsoft Visio, Microsoft Power BI / MicroStrategy BI reporting & Documentation,
Microsoft Office 365
Drive Test Software & Hardware Equipment for RF & Wireless Networks:
TEMS Investigator, ACT, TSML(Radio Network Analyzer),Anritsu, SiteMaster, Rohde & Schwartz, FLUKE, Garmin,
Tektronix
Professional Certificates
Work at Height (Radio Frequency Awareness & Secure Rope) by Gravity Training Co. based in South Africa.
Defensive driving (AA Kenya)
Conducted & Radiated Emissions ( Wurth Elektronic Inc )
Trainings Undertook
- Occupational Safety & Health (OSH ) by Emergency Medical Services Kenya ( EMS )
Instructor - Manasseh Shechem
Achievements
Participated and Awarded a Prize in the National Mathematics Contest during my Final Year of Study at High School
Enrolled in Alliance Francais Kenya to learn French as a Foreign Language ( Level A1 & A2 Completed). Awarded
Certfifcate of Participation signed by H.Becker
Languages
Swahili(Native), English(Fluent), French (Intermediate)
Accomplishments
- Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions.
- Resolved product issue through consumer testing.
- Upsold new and advanced products and systems to increase sales revenue by $100,000
Successfully assisted in the Implementation Of Industrial Wireless Broadband Communication Network by Installing RAJANT Wireless
Network Nodes in Port Environment
Assisted in the Airtel Modernization Network by NOKIA in the 4th quarter of year 2020 when I was an MS Engineer in the NOKIA TEAM . This was due to the deplyment of Airscale Module for 5G Ready and re-deploying of FSMF Modules that has upto 4G Network Capaccity
Certification
Work At Height Certificate By Gravity Training, South AFrica
Interests
Hiking
Playing Chess
Timeline
Sales Engineer
Usercare Ltd
04.2021 - Current
RF Engineer
Afro Egypt Engineering CO.LTD
07.2018 - 12.2020
Technical Intern
Kenya Bureau of Standards
09.2016 - 12.2016
Bsc. Telecommunications - Telecommunications, Radio Frequency &Communication Systems
Kabarak University
09.2014 - 05.2017
Kenya Certificate of Secondary Education -
Moi High School
02.2008 - 07.2011
Kenya Certificate of Primary Education -
St. Georges Grassland Academy
07.2005 - 01.2008
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