Summary
Overview
Work History
Education
Languages
Skills
Work Preference
Travelling
Timeline
Hi, I’m

Mark Otwori

Project Management
Nairobi,NBO
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Summary

Versatile project management professional with background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

8
years of professional experience

Work History

Church World Service
Nairobi, Nairobi

Caseworker
9 2022 - Current

Job overview

  • Managed the US Refugee Admissions Program (USRAP) across sub-Saharan Africa, ensuring adherence to program guidelines and fulfillment of contractual obligations, including over 500 pre-screening interviews and supporting over 300 interviews conducted by United States Citizenship and Immigration Services.
  • Managed deadlines effectively while working on multiple cases simultaneously without compromising attention to detail or client satisfaction.
  • Contributed to the development of program policies, procedures, and best practices based on current trends in refugee resettlement.
  • Established trusting relationships with clients by demonstrating empathy, respect for cultural differences, and a commitment to their success in the United States.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Church World Service
Nairobi County, Nairobi Province

Case Processing Assistant
02.2022 - 09.2022

Job overview

  • Aligned case scheduling with calendar and matrix case load requirements, thereby increasing efficiency by 50%.
  • Organized resources, records and personnel to accomplish aggressive targets

Maranatha Family Center
Nairobi, Nairobi

Project Control Coordinator
11.2018 - 11.2021

Job overview

  • Improved team productivity with regular communication and progress updates, fosters a collaborative work environment
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
  • Collaborated with department heads to develop strategic plans aligned with overall company objectives, fostering a unified approach toward shared goals

ERDO (Emergency Relief & Development Overseas)
Marsabit County, Marsabit District

Field Monitor
09.2017 - 09.2018

Job overview

  • Engaged the community in dialogue and used PRA/RRA tools to identify and address local issues, including drought
  • Developed and executed distribution protocols for the project
  • Coordinated the planning and execution of the food distribution exercise.

The Ministry of Labour and Social Protection, State Department for Labour and Skills Development
Chuka, Tharaka-Nithi, Tharaka

Field Intern
07.2016 - 08.2017

Job overview

  • Demonstrated adaptability by quickly learning new tools and methods required for various tasks within the internship role
  • Showcased strong problem-solving abilities when faced with challenges or unexpected obstacles during fieldwork
  • Proficiently utilized various software programs for data entry, analysis, and reporting purposes as required per project specifications.

Education

Liverpool John Moores University

Master of Science - MS from Project Management

Chuka University

Bachelor of Science - BS from Community Development

Languages

Swahili, English
Native language
French
Elementary
A2

Skills

  • Interpersonal and Written Communication
  • Client Interactions
  • Highly Effective Communication
  • Conflict Mediation
  • Client Engagement
  • Project Management
  • Staff Training
  • Contract Development
  • Budget Administration
  • Conflict Management
  • Team Bonding
  • Project Planning

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work week

Travelling

Traveling and exploring different cultures have always been passions of mine, and I believe they align closely with my work in refugee resettlement. Engaging with individuals from various cultural backgrounds has deepened my appreciation for diversity and the nuances of different ways of life. Through my travels, I have gained firsthand experience of customs, traditions, and social norms, which is crucial in building trust and rapport with my clients, especially in sub-Saharan Africa. This understanding allows me to connect with them on a more personal level, making my work as a caseworker more effective. Traveling has also enhanced my empathy and compassion. By immersing myself in different cultures, I have developed a greater understanding of the challenges faced by individuals in various contexts. This empathy is essential in my role, as I strive to support clients navigating the complexities of resettlement.

Additionally, my experiences abroad have improved my communication skills. Engaging with people from diverse backgrounds has taught me to adapt my language and understand non-verbal cues, which is vital in my interactions with clients. Traveling often presents unexpected challenges that require quick thinking and adaptability. These experiences have sharpened my problem-solving skills, which are crucial in both project management and casework. I frequently need to navigate complex situations and find solutions for my clients, and my travels have prepared me for that.

Finally, traveling has opened up networking opportunities with professionals and organizations in the field of social services and project management around the world. These connections can lead to collaborative efforts and the sharing of best practices that ultimately benefit my work. In summary, my passion for traveling and exploring different cultures enriches my professional capabilities and makes me more effective in my role. It aligns perfectly with my commitment to understanding and advocating for the needs of individuals and families from diverse backgrounds.

Timeline

Case Processing Assistant

Church World Service
02.2022 - 09.2022

Project Control Coordinator

Maranatha Family Center
11.2018 - 11.2021

Field Monitor

ERDO (Emergency Relief & Development Overseas)
09.2017 - 09.2018

Field Intern

The Ministry of Labour and Social Protection, State Department for Labour and Skills Development
07.2016 - 08.2017

Caseworker

Church World Service
9 2022 - Current

Liverpool John Moores University

Master of Science - MS from Project Management

Chuka University

Bachelor of Science - BS from Community Development
Mark OtworiProject Management