Highly motivated and reliable candidate with a strong background in customer service management, front office management, and office administration. Known for creating a warm and welcoming environment, excels in ensuring smooth operations and managing staff effectively. Expertise lies in handling office documents confidentially and resolving issues promptly. Strong desire to contribute and grow in a secretarial and administrative role, eager to bring skills and dedication to your organization.
Hi, I’m
MARK OKOTH
ASSISTANT OFFICE ADMINISTRATOR
Kisumu,Kisumu
Summary
Overview
2
years of professional experience
4
years of post-secondary education
2
Languages
Work History
BluMesa Kisumu
Bar and Restaurant Manager
09.2024 - Current
Job overview
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
china Square Mombasa
Shop Attendant
07.2024 - 09.2024
Job overview
- Conducted a regular checks, identifying discrepancies and reporting findings to the management team
- Provided detailed information and advice on products, helping customers make informed purchasing decision
- Engaged with customers to gather feedback on products and services, contributing insights to improve store offerings
- Handled customers inquiries and complaints with professionalism, resolving issues to enhance customer satisfaction
- Assisted customers with testing and selecting products suited to individual tastes, styles and needs
- Organized and displayed items in visually appealing manner
- Welcoming Customers upon entry, offering assistance and direction to specific department within the store
Mombasa Law Courts
Trainee Office Administrator
08.2023 - 12.2023
Job overview
- Greeting and welcoming clients and attending to them
- Receiving calls from different registries and clients and attending to them
- Arranging and filing files and other documents appropriately in an appealing manner in the office
- Verifying and safeguarding files and documents by implementing security measures inn the office as per regulations
- Typing, proofreading and producing correct copies of court proceedings and legal documents for litigants and advocates
- Adaptive to changing environment
- Strong organizational and interpersonal skills
Education
TECHNICAL UNIVERSITY OF MOMBASAMombasa
Bachelor of Business and Office Management from Secretarial Option
01.2020 - 04.2024
University Overview
GPA: 2nd Upper Class Division
Skills
Project Management
Accomplishments
Accomplishments
- Increased sales and profits margin as compared to previous years.
- Supervised a team of staff members.
- Considered as the best performing staff compared to the previous employees in the same position.
Timeline
Bar and Restaurant Manager
BluMesa Kisumu
09.2024 - Current
Shop Attendant
china Square Mombasa
07.2024 - 09.2024
Trainee Office Administrator
Mombasa Law Courts
08.2023 - 12.2023
TECHNICAL UNIVERSITY OF MOMBASA
Bachelor of Business and Office Management from Secretarial Option
01.2020 - 04.2024
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