Mark Akenya
Nairobi
Summary
Hardworking Driver with over three years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.d
Overview
17
17
years of professional experience
Work History
Driver
own truck
Nairobi
01.2020 - Current
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained accurate logs of vehicle inspections and repair status.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Managed time efficiently when making multiple stops along designated routes.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
- Transported riders to designated stops according to pre-determined schedules.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Sales Supervisor
Cocacola Kenya
Nairobi
02.2016 - 12.2019
- Established clear expectations for quality control processes among staff members.
- Ensured compliance with company policies and procedures related to sales operations.
- Collaborated with other departments such as marketing, finance, and production to develop effective promotional materials for campaigns.
- Ensured compliance with local laws regarding contracts, warranties.
- Developed incentive programs for top performing sales representatives.
- Maintained relationships with customers through regular follow-up calls and emails.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Created monthly reports on regional sales performance and presented to upper management.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
Sales Officer
Unilever Kenya
Nairobi
07.2013 - 09.2015
- Built relationships with key clients through regular contact.
- Prepared weekly reports summarizing current sales performance metrics.
- Maintained accurate records of all sales activities and results.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
- Attended industry events to build relationships with key contacts in the field.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Trained junior sales staff on techniques for improving customer service experience.
Sound Technician
Live Gigs Sound
Nairobi
04.2010 - 10.2012
- Set up and operate soundboards, audio mixers, microphones, amplifiers, recording equipment, and related electronic equipment for live events or studio recordings.
- Adjust microphone settings according to performers' needs throughout the event or session.
- Ensure all audio gear is properly connected to the mixing board prior to events.
- Assist with making minor repairs on faulty wiring connections within sound systems.
- Perform sound checks on speakers and other components before shows begin.
- Adjust controls to produce desired volume levels of sounds during performances and recordings.
- Provide assistance with setup, tear down of equipment as needed prior to, after performances.
Plumber
J.B Contractors
Nairobi
05.2007 - 08.2009
- Provided emergency services when needed including repairing burst pipes during inclement weather conditions.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Sealed joints between sections of pipes using lead wool or threading compounds.
- Inspected drainage and other plumbing systems to identify necessary repairs.
- Cut openings in walls or floors to accommodate pipes and fittings.
- Cut and fit pipes to established measurements.
Education
Computer Packages
Coskim Computer College
Nairobi, Kenya12-2004
High School Diploma -
Lugulu High School
Busia, Kenya11-2004
Skills
- Materials Transport
- Passenger Assistance
- Vehicle Inspection
- Vehicle Maintenance
- Traffic Law Observation
- Equipment monitoring
- Transportation
- Defensive Driving
- Safety Management
- Sales Planning
- Staff Management
- National account management
- Profitability Optimization
- Strategic Planning
- Key account development
- Vendor Management
- Order Management
- Client Relationship Management
- Quality production
- Septic System Installation
- Basic math aptitude
- Drainage Systems Repair
Timeline
Driver
own truck
01.2020 - Current
Sales Supervisor
Cocacola Kenya
02.2016 - 12.2019
Sales Officer
Unilever Kenya
07.2013 - 09.2015
Sound Technician
Live Gigs Sound
04.2010 - 10.2012
Plumber
J.B Contractors
05.2007 - 08.2009
Computer Packages
Coskim Computer College
High School Diploma -
Lugulu High School
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