Marjorie Mudi
Johnston,RI
Summary
Dynamic Leadership & HR professional with expertise in coaching and mentoring, client development strategies, and goal achievement facilitation. Demonstrates strong organisational leadership and diversity advocacy, with a proven track record in talent development and conflict resolution. Proficient in MS Office, Excel, and PowerPoint, adept at decision making and influence negotiation to drive client accountability and progress tracking. Committed to fostering organisational agility while pursuing opportunities for leadership advancement.
Overview
25
25
years of post-secondary education
25
25
years of professional experience
Work history
Life Coach & Leadership Consultant
President and Founder, Kingdom Leadership Academy
Johnston, RI
2020.06 - 2026.07
- Encourage clients to set and achieve reasonable goals on an agreed timeframe basis, increasing confidence and self-esteem.
- Inspired appreciation for achievements, enhancing motivation for personal development.
- Facilitated group sessions and discussions to achieve client objectives while prioritising wellbeing.
- Facilitate group sessions and learning discussions to further objectives.
- Facilitated client connections to available resources for enhanced plan success.
Flight Manager
Emirates Airline
2002.09 - 2020.08
- Conduct timely and motivational briefing sessions prior to flights and ensure compliance with safety, security and best-inflight experience and follow up.
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Managed resources (time, product, people) to ensure efficient operations and optimal team performance.
- Provide feedback by recognising, motivating and developing crew members to ensure standards are met.
- Oversaw the well-being of cabin crew throughout their entire duty, including overseas.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
- Communicate all relevant information to correct departments within the organisation.
- Captured and recorded customer information to improve service delivery and enhance overall customer experience. and enhance the customer experience.
Travel Sales Agent
Chinato Safaris
2002.05 - 2002.06
- Designed tailored travel itineraries and holidays for overseas business executives, families and couples, prioritising unique experiences.
- Collected and analysed customer feedback to inform service enhancements and improve overall quality.
- Conducted follow-ups during and after stays to confirm satisfaction and address any concerns.
Customer Service Supervisor
Cellular Support Systems Limited
2001.09 - 2002.04
- Managed customer experience, performance of sales agents, and cash flow to enhance service delivery.
- Conducted daily analysis of business performance, identifying trends and opportunities for strategic adjustments.
- Controlled team performance by organising daily tasks and responsibilities.
- Alleviated customer complaints, reducing escalations to management.
- Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
Education
Certificate - Public Speaking
Professional Speakers Academy
KentMsc. Management - Management
University Of Salford
Liverpool, United KingdomCertificate -
Public Speakers University
KentCertificate - Coaching
Robert Simic Coaching Institute
DubaiCertificate - Leadership and Management
City & Guilds, UK
LeedsCertificate - Reservations
Career Training Centre
Nairobi, KenyaCertificate - Travel and Tours
Career Training Centre
Nairobi, KenyaDoctor of Philosophy - Strategic Excellence in Leadership
University of Salford
Liverpool, United Kingdom 2001.04 - 2026.08
Skills
- Coaching and Mentoring
- Client development strategies
- Goal achievement facilitation
- Client accountability management
- Client progress tracking
- Organisational leadership
- Leadership skills
- Diversity advocacy
- Organisational agility
- Decision making
- Influence and Negotiation
- Conflict resolution
- Talent development
- Talent development methods
- MS Office / Excel / POWERPOINT Proficient
Accomplishments
Awarded at the African Women Achievers Award and Summit
2025, in Johannesburg, South Africa among 100 ๐๐ณ๐ฟ๐ถ๐ฐ๐ฎ๐ป ๐๐ฒ๐บ๐ฎ๐น๐ฒ ๐๐ต๐ฎ๐ป๐ด๐ฒ ๐ ๐ฎ๐ธ๐ฒ๐ฟ๐ & ๐๐ฐ๐ผ๐ป ๐ผ๐ณ
๐๐ณ๐ฟ๐ถ๐ฐ๐ฎ'๐ ๐๐ฐ๐ผ๐ป๐ผ๐บ๐ถ๐ฐ ๐๐ฑ๐๐ฎ๐ป๐ฐ๐ฒ๐บ๐ฒ๐ป๐
Timeline
Life Coach & Leadership Consultant
President and Founder, Kingdom Leadership Academy
2020.06 - 2026.07
Flight Manager
Emirates Airline
2002.09 - 2020.08
Travel Sales Agent
Chinato Safaris
2002.05 - 2002.06
Customer Service Supervisor
Cellular Support Systems Limited
2001.09 - 2002.04
Doctor of Philosophy - Strategic Excellence in Leadership
University of Salford
2001.04 - 2026.08
Certificate - Travel and Tours
Career Training Centre
Certificate - Reservations
Career Training Centre
Certificate - Leadership and Management
City & Guilds, UK
Certificate - Coaching
Robert Simic Coaching Institute
Certificate -
Public Speakers University
Msc. Management - Management
University Of Salford
Certificate - Public Speaking
Professional Speakers Academy