MARION CINDY LEKARAM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Tours and Travel Executive
YAZADA LIMITED
01.2020 - Current
- Meets with clients to determine travel needs, budgets and preferences
- Organize and coordinate transportation, accommodation, tours and activities for clients
- Managed budgets effectively for group tours, maximizing value without sacrificing quality experiences for participants.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with team members to provide comprehensive travel solutions for corporate clients.
- Helped customers with passport and visa applications.
- Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
- Resolved customer issues promptly and professionally, leading to increased client retention rates.
Reservations and Check in Agent
Silverstone Air
07.2018 - 12.2019
- Sold air tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Filing and payment of passenger tax
- Briefing passengers on safety requirements while flying
- Booking and issuing of tickets using AERO CRS portal
- Liaising with operations on passenger cargo related matters.
- Build and maintain excellent working relationships with frequent flyers as well as new clients.
- Working together with KAA staff to ensure all passengers and staff follow KAA regulations.
Sales and Marketing Executive
Sai Rock Beach Hotel
01.2016 - 07.2017
- Attending to sales inquiries on mail, phone and walk-ins
- Researching, exploiting and assessing new business opportunities and target markets
- Identifying new markets and attracting new clients
- Identifying likely sales points
- Conducting tele-sales
- Developing marketing plans and sales strategies
- Undertake presentations and negotiations with prospective customers
- Intelligence gathering on customers and competitors
- Writing formal proposals
- Source, follow up, convince, close the sale and do customer follow up to get product feedback
- Build and maintain excellent working relationships with clients
- Facilitate sponsored events i.e
- Discounted offers, trade expos and trade fairs
- Market research on product opinion and functionality to enable market satisfaction.
Client Service Executive
Mosaic Communications Limited
10.2013 - 08.2015
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints and action taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interaction
Business Development Executive
Techno Brain Ltd
04.2013 - 09.2013
- Increase opportunities of Sales and meet the desire Company targets on recurring sales revenues
- Market the brand and the Company's experience to increase Goodwill in the Africaindustry
- Enhance the confidence of their potential customers to do business
- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company's services
- Sharing a good rapport with the clients, understanding their project requisites,incorporating changes required within project conformity and providing value added
- Approach such Organizations and maintain the business development dashboardwith pipeline, pending, matured and closed deals
- Report Monthly business review & individual target achievement to the management team & local board members and post approval send Dashboard to
- CEO, Techno Brain
- Liaise with Process and Performance Manager to ensure optimized use of internalprocesses.
Sales and Marketing Executive
Travellers Beach Hotel & Club
02.2011 - 04.2013
- Attending to sales inquiries on mail, phone and walk-ins
- Researching, exploiting and assessing new business opportunities and target markets
- Identifying new markets and attracting new clients
- Identifying likely sales points
- Conducting tele-sales
- Developing marketing plans and sales strategies
- Undertake presentations and negotiations with prospective customers
- Intelligence gathering on customers and competitors
- Source, follow up, convince, close the sale and do customer follow up to get product feedback
- Build and maintain excellent working relationships with clients
- Facilitate sponsored events i.e
- Discounted offers, trade expos and trade fairs
- Market research on product opinion and functionality to enable market satisfaction
- Impact assessment of Hotel marketing strategies for either remodelling or perfection
Client Relations Executive
Africa Online
07.2007 - 01.2011
- Attending to billing queries on mail, phone and walk-ins
- Managing the team that is responsible for dispatching invoices and sorting out invoice non -delivery issues (if they arise)
- Managing the reconnection list
- Following up on payments from clients within my portfolio
- Managing changes to client records including updating client contact information,
- Billing addresses, service upgrades and account status within the Africa Online billing software
- Actively and pro-actively engage clients within my portfolio when their accountsare almost due and if they happen to go beyond the due date
- Manage relations between Africa Online and group account holders, such as: UN, Galileo, Amadeus and World Vision
- In charge of daily dispatch of customer invoices
- Dealing with invoice non-delivery queries
- Assisting finance team with collection of old debts
- Working together with finance team on reconciliation of accounts
- Front desk customer support on billing queries and inquiries
- Assisting with front office operations when needed.
Administrative Assistant
Maridadi Flowers Ltd
11.2005 - 05.2007
- Proper daily running of the front office
- Keeping a clean and up to date stock of chemicals and fertilizers
- Keeping a clean record of NSSF and NHIF files
- Attending to staff on queries related to human resources
- Compiling of staff wages and salaries
- Keeping an updated record of all payments and purchases of the company
Administrative Assistant
Arid Lands Resource Management
09.2004 - 09.2005
- Proper daily running of the front office
- Visiting of different communities to find out what problems they have and how to assist them
- Facilitating communities on development programs
- Working together with World Bank to give aid to communities for development
- Monitoring and evaluating on the progress of the projects undertaken by the communities
- Report writing of field activities.
Education
Diploma - Business Management
Kenya Institute of Management
Certificate in Business Calculations -
Shalom College
Kenya Certificate of Secondary Education -
Kenya High School
Skills
Organizational Skills
Relationship Management
Interpersonal Communication
Reservations Management
Written Communication
Teamwork and Collaboration
Attention to Detail
Client Relations
Excellent Communication
Certification
Certificate in Performance Management TrainingMembership in OrganizationsSecretary, National Students Council for Peace and the African Global Link Project
Timeline
Tours and Travel Executive
YAZADA LIMITED
01.2020 - Current
Reservations and Check in Agent
Silverstone Air
07.2018 - 12.2019
Sales and Marketing Executive
Sai Rock Beach Hotel
01.2016 - 07.2017
Client Service Executive
Mosaic Communications Limited
10.2013 - 08.2015
Business Development Executive
Techno Brain Ltd
04.2013 - 09.2013
Sales and Marketing Executive
Travellers Beach Hotel & Club
02.2011 - 04.2013
Client Relations Executive
Africa Online
07.2007 - 01.2011
Administrative Assistant
Maridadi Flowers Ltd
11.2005 - 05.2007
Administrative Assistant
Arid Lands Resource Management
09.2004 - 09.2005
Diploma - Business Management
Kenya Institute of Management
Certificate in Business Calculations -
Shalom College
Kenya Certificate of Secondary Education -
Kenya High School