Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Traveling, Cooking,
Timeline
Generic

Marion Stevens

Nairobi

Summary

Passionate, Self-motivated Operations expert with problem-solving skills and advanced communication skills combined with a hardworking mentality. Seeking to apply expertise and extensive experience in Operations, digging into Processes and Procedures. Ready to take on a challenging new role with a growing team. A team player with solid experience managing all levels of large-scale projects in IT, Financial Technology and Infrastructures industries.

Overview

8
8
years of professional experience

Work History

Head of Sales Operations

Pesapal Limited
NAIROBI
11.2020 - Current
  • Set up processes and procedures from scratch to offer a sustainable structure in sales organization that in 6 months – increased acquisition by 16%
  • Recommended and set up BI system in generating reports and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals. This heavily influenced realistic target reviews and consequently the team achieving and surpassing in FY 2021.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Influenced and set up sales strategies based on regular market research and competitor analysis that directly improved our Go-To-Market Strategy with SABI terminals (PDQ Machines) and as well increase merchant activations by 16%
  • Identifying, developing and launching innovative tools and systems to achieve sales strategies - Re-engineered Zoho CRM to offer a more efficient sales process integrated with other departments (Finance and Technology) for Product request processes and Technology support to the Sales team
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Work diligently to resolve unique and recurring complaints from Sales force, promoting staff retention and enhancing operations - set up



Product Manager - DPO Store

DPO GROUP
NAIROBI
01.2020 - 11.2020
  • Attained acquisition of more than 200 DPO STORE websites while leading a team of 5 in customer experience management, website Creation and Design.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation.
  • Consulted with product development teams to enhance products based on customer data.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.

Sales Operations Specialist

DirectPay Online (DPO Group) | Africa's Best Payment Solutions Provider
Nairobi
12.2016 - 12.2019
  • Achieved 146 % of market share performance (compared to previous performance) by setting up an efficient Sales process , proactively identify bottlenecks in the sales process, implement sales automation tools and increase sales productivity through sales support activities
  • Developed workflow processes on Zoho CRM software, timely and correctly to reduce rework and improve on-time delivery of sales by the team
  • Verified data integrity, compliance and accuracy
  • Provided Support to Sales Team and Management on Day to Day Basis and Managed selected strategic clients
  • Performed initial client assessment and analysis to begin sale process
  • Worked directly with the marketing department to achieve accurate and correct content for Sales Material
  • Developed anew process for employee evaluation which resulted in marked performance improvements
  • Responsible for a creative design for prominent Strategic Sales material/ Presentation. Lead part of an Adhoc project team that came up with a solution on providing merchants with an e-commerce platform, a project that saved the company when its performance had been affected by the dip in the travel industry (main source of income)
  • Stepped in for Sales Operations Manager with decision making on key issue that directly affected market performance

Administration Assistant

Kenya Institute Of Development Studies
Nairobi
01.2015 - 12.2016
  • Produced ad hoc reports and documents for senior team members
  • Implemented marketing strategies which resulted in 12% growth of customer base. This was mainly through the social media channels and other marketing channels
  • Supported Chief Operating Officer with daily operational functions
  • Analyzed departmental documents for appropriate distribution and filing
  • Copied, logged and scanned supporting documentation for student coursework
  • Answered average of 50 calls & emails per day, addressing customer/student inquiries, solving problems and providing new ways to get more students to apply

Research Assistant

Jessica Gustafsson
Copenhagen
01.2014 - 08.2014
  • Planned, modified, and executed research techniques, procedures and tests
  • Recorded data and maintained source documentation following good documentation practices
  • Assisted in research support of data processing operations for large survey research projects
  • Documented procedures and results with a high degree of accuracy and precision
  • Wrote and edited data collection forms and questionnaires
  • Performed statistical, qualitative and quantitative analysis

Education

Bachelor of Science - Communication, PR & A Minor in Journalism

Moi University
Uasin Gishu County
2016

Skills

  • Process implementation
  • Data management & analysis
  • Market Strategy
  • Product Management
  • Project Management
  • Methodology implementation
  • Revenue Modelling
  • Team leadership
  • Client assessment and analysis

Accomplishments

  • Recommended and set up BI system in generating reports and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals. This heavily influenced realistic target reviews and consequently the team achieving and surpassing in FY 2021.
  • Created and implemented a Revenue model for the company that has contributed widely in tracking revenues generated in relation to the Sales targets
  • Collaborated with a team of 3 in the development and automation of process management using Zoho CRM software and Zoho Projects that led to an efficient sales process and exponentially increased sales - 146% growth
  • Trained a team of 35 sales associates for a ''Feet on street'' Campaign on product and sales strategy, who later gave an outstanding performance - closed 245 accounts in 6 months
  • Increased Market share performance by 146% growth over a period of 7 months
  • Designed a Sales Process Flow complete with a Guide and procedures using Lucidchart tool that improved and eased the sales process, removing the bottlenecks for the Sales force in now 3 organizations
  • Coordinated a team of 65+ staff members across Africa from different nationalities from Kenya Head Quarters offering: Training support, Process Management,and Compliance monitoring
  • Set up and organized the first ever Sales summit in Pesapal across 4 countries (Tanzania, Uganda, Rwanda & Kenya) that brought together 17 Sales Manager – result was a more motivated and self-driven workforce

Traveling, Cooking,

I love new experiences and traveling gives me a chance to explore and interact with new people, different cultures.

Timeline

Head of Sales Operations

Pesapal Limited
11.2020 - Current

Product Manager - DPO Store

DPO GROUP
01.2020 - 11.2020

Sales Operations Specialist

DirectPay Online (DPO Group) | Africa's Best Payment Solutions Provider
12.2016 - 12.2019

Administration Assistant

Kenya Institute Of Development Studies
01.2015 - 12.2016

Research Assistant

Jessica Gustafsson
01.2014 - 08.2014

Bachelor of Science - Communication, PR & A Minor in Journalism

Moi University

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Marion Stevens