MARION NEEMA LUMIDI
Mombasa, Mombasa District
Summary
I am a well-presented and articulate receptionist with a genuine smile and an ability to connect with. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Receptionist
Bliss Resort
Mombasa, Kenya
11.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Greeted visitors warmly, creating positive first impression of organization.
- Coordinated appointment scheduling for staff and clients, optimizing daily workflow efficiency.
- Developed customer service protocols, enhancing visitor interactions and satisfaction levels.
- Trained and mentored junior reception staff, fostering a collaborative team environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Hotel Receptionist
Eleven Pearl Boutique Hotel and Spa
08.2024 - 11.2025
- Greeting and welcoming guest upon arrival in a friendly way, registering them and allocating rooms according to established procedures.
- Answer phone in a prompt and courteous manner, taking messages and delivering them.
- Manage checkout process ensuring accurate billing and payment.
- Handle room reservations, update the hotel system with guest information and ensure that bookings are accurately reflected.
- Resolve customer issues quickly and inform supervisor immediately problem escalated.
- Maintain a cash float for use with guest payment of accounts and foreign currency exchange.
- Give guest information about hotel services, local attractions and amenities.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Hotel Receptionist
Neptune Village Beach Resort
07.2018 - 02.2024
- Welcoming customers with friendly greeting, answer general questions, gather nature of visit and direct to specific office.
- Greeting guests at front desk and engage in pleasant conversations while managing check-in process.
- Answering multi-line phone system, respond to inquiries and transfer calls to correct department and personnel.
- Resolve customer issues quickly and notify supervisor immediately when problem escalated.
- Cash collection, posting and billing.
- Exchange of foreign currency.
- Data entry and filling to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist Training
Neptune Hotels
10.2017 - 04.2018
- Meeting and greeting new and existing customers with a warm welcome and dealing with their enquiry.
- Answering the phone and directing enquiries appropriately.
- Booking appointments, setting up meeting rooms and arranging lunches/refreshments.
- Check-in and Check-out guest.
- Cash collection, posting and billing.
- Other general administrative tasks as required.
- Guest reservation.
- Registration and scheduling of clients appointments.
- Exchange of foreign currency.
Education
Diploma - Business Management
Mount Kenya University
Mombasa05-2025
Kenya Certificate of Secondary Education - undefined
Kingwede Girls High School
01.2016
Kenya Certificate of Primary Education - undefined
Diani Busara Junior School
01.2012
Skills
- Exceptional customer service skills
- Ability to communicate on all levels Excellent IT skills (Word, Excel etc)
- Positive and bright outlook
- An exceptional work ethic
- Polite and friendly personality
- Respectful and courteous
- Proven ability to train junior members
- Excellent standard of presentation
- Good team player
- Flexible attitude
- Proactive approach to work
- Able to work alone if required
- Great telephone manner
- Neat writing and fast typing (45wpm)
- Good attention to detail
- Performance driven team player with an optimistic approach to problems
- Excellent interpersonal and communication skills gained through working effectively in diverse cultural backgrounds and interacting with broad range of clients
- Extremely responsible person willing to accept a position to increase experience within the procurement field
- Hardworking team player with proven ability to commit to laid out goals
Hobbies
Travelling and outdoors activities, Participating in voluntary activities, Reading motivational books, Hiking and nature walks
Timeline
Hotel Front Desk Receptionist
Bliss Resort
11.2025 - Current
Hotel Receptionist
Eleven Pearl Boutique Hotel and Spa
08.2024 - 11.2025
Hotel Receptionist
Neptune Village Beach Resort
07.2018 - 02.2024
Receptionist Training
Neptune Hotels
10.2017 - 04.2018
Kenya Certificate of Secondary Education - undefined
Kingwede Girls High School
Kenya Certificate of Primary Education - undefined
Diani Busara Junior School
Diploma - Business Management
Mount Kenya University