Marilyn Juma
Operations And Business Development Professional
Nairobi
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeks position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. This assertive Operations and Business Development Director prepared to take next step with new team in Tech industry that requires Customer-oriented and methodical performer with topnotch strategic planning and market development talents. Over 15+years of experience developing, generating and maintaining leads non-profit and for-profit organizations.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Operations and Business Development Director
Earthmovers Co. Ltd.
Nairobi, Nairobi
11.2009 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Provided market feedback to company leaders regarding competitive offerings, prospect needs and product development ideas.
- Collaborated with sales and marketing departments to support project rollout.
- Kept meticulous client notes and updated account information in company databases.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Sales and Marketing Business Consultant
Hotel InterContinental Privilege Club
Nairobi
06.2006 - 04.2007
- Achieved sales goals using persuasive selling methods.
- Designed and carried out market research to detect and attract new customers.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Planned and implemented advertising campaigns.
- Collaborated with business team to coordinate sales and marketing plans.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Developed and executed Telesales promotions to boost visibility and drive business.
- Initiated contact with new, existing and potential customers to develop and maintain business relationships and further sales.
- Demonstrated initiative by persistently prospecting, networking and promoting the Privilege Club Card business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
Human Resources Assistant Manager
Kay Group of Companies
Nairobi
04.2000 - 07.2004
- Managed employee compensation plans and filed paperwork in compliance with regulatory requirements.
- Developed forms and Processes that led to smoother operations within different sites, departments and head office. Further initiated and implemented aggregate system for all Government of Kenya contracted infrastructure projects that lead to a recovery of 48% on asset management and revenue collection. This system was particularly useful for tabulating certificate payments from GOK on procurements, expenses and reimbursable accounts.
- Solely mandated by the Chairman of the Group as the group Government liaison and his advisor on all issues GOK.
- Forged partnership with leading macro and micro finance institutions, leading oil suppliers in the industry, venture partners for real estate development thus creating mega scale consortiums for multi billion infrastructure development projects.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 150 new employees.
- Liaised between multiple business divisions to improve communications.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Retained 100% protocol on management tools and procedural accuracy.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Education
HND - Business Education
Temple Secretarial And Business College
Nairobi, Kenya 01.1991 - 12.1993
Certified Professional Cloud Architect - Cloud Architecting
Google Africa Developers Scholarship
Nairobi, Kenya 06.2022 - Current
Certificate - Data Analysis And Disk Management
Pitmans' Examination Council
United Kingdom 07.1992 - 01.1993
Certificate - International Business Management
RECAMP - COMESA
Nairobi Kenya 12.2021 - 12.2021
Skills
Business development and planning
undefinedQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Certified Professional Cloud Architect - Cloud Architecting
Google Africa Developers Scholarship
06.2022 - Current
Certificate - International Business Management
RECAMP - COMESA
12.2021 - 12.2021
Operations and Business Development Director
Earthmovers Co. Ltd.
11.2009 - Current
Sales and Marketing Business Consultant
Hotel InterContinental Privilege Club
06.2006 - 04.2007
Human Resources Assistant Manager
Kay Group of Companies
04.2000 - 07.2004
Certificate - Data Analysis And Disk Management
Pitmans' Examination Council
07.1992 - 01.1993
HND - Business Education
Temple Secretarial And Business College
01.1991 - 12.1993
Similar Profiles
Dale BrumfieldDale Brumfield
Machine Operator / General Laborer at Pappilos EarthmoversMachine Operator / General Laborer at Pappilos Earthmovers
Caleb HornbuckleCaleb Hornbuckle
Driver at Earthmovers InternationalDriver at Earthmovers International
NILESH PATILNILESH PATIL
Emergency Medical Technician at Amit EarthmoversEmergency Medical Technician at Amit Earthmovers