Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mariam Mwabili

Nairobi

Summary

Dynamic sales professional with extensive experience at KCB Bank, excelling in customer engagement and financial product knowledge. Proven track record in relationship development and effective communication, driving lead generation and enhancing client satisfaction. Adept at market research and problem-solving, consistently delivering results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Direct Sales Representative

KCB Bank
Nairobi
12.2024 - Current
  • Engaged customers to promote KCB Bank's financial products and services.
  • Conducted in-depth product presentations to inform potential clients about benefits.
  • Maintained up-to-date knowledge of banking regulations and product offerings.
  • Built strong relationships with clients through effective communication and support.
  • Generated leads through cold calling techniques.

Call Centre Agent

Call Centre International Kenya- Jetblue Airlines
Nairobi
05.2024 - 11.2024
  • Answered customer inquiries regarding flight schedules and ticketing policies.
  • Assisted customers in resolving booking issues and service complaints.
  • Provided accurate information about Jetblue Airlines' services and promotions.
  • Handled high call volumes while maintaining professionalism and patience.

Marketing Intern

Stima Sacco
Nairobi
02.2024 - 04.2024
  • Assisted in developing marketing materials for community outreach programs.
  • Conducted market research to identify potential customer segments and trends.
  • Collaborated with team members to organize promotional events and workshops.
  • Contributed ideas for improving brand visibility within the local community.

Customer Service Representative

Kenya Power Limited Company
Nairobi
04.2022 - 08.2022
  • Assisted customers with inquiries regarding utility services and billing issues.
  • Processed customer requests for new service connections and disconnections.
  • Resolved customer complaints efficiently using company protocols and procedures.
  • Maintained accurate records of customer interactions in the company's database system.

Marketing and sales representative

Postal Corporation of Kenya
Nairobi
01.2019 - 04.2019
  • Engaged customers by providing information about postal services and products.
  • Assisted in managing inventory of postal supplies and promotional materials.
  • Collaborated with team members to enhance customer service experience.
  • Educated clients on mailing options, pricing, and delivery services available.

Education

Certied Public of Accounts - section 1

Nairobi Institute of Business Studies
Nairobi
08.2024

Bachelor of Science - Strategic Management

Jomo Kenyatta University of Agriculture and Techonology
Nairobi
12.2023

Kenya Certicate of Secondary Education -

Pangani Girls' School
12.2018

Kenya Certicate of Primary Education -

Kerugoya Good Shepherds Academy
11.2013

Skills

  • Financial product knowledge
  • Market research
  • Customer engagement
  • Customer relationship management
  • Effective communication
  • Data entry accuracy
  • Team collaboration
  • Problem solving
  • Adaptability to change
  • Product sales
  • Relationship development

References

  • Mr Joash Yongo, 0729383242, Operations Manager, Stima Sacco
  • Mr Keneth Waihenya, 0701989914, Strategist
  • Mrs. Gracelda Wakio, 0725853027, ICT Officer, Kiambu County Government

Timeline

Direct Sales Representative

KCB Bank
12.2024 - Current

Call Centre Agent

Call Centre International Kenya- Jetblue Airlines
05.2024 - 11.2024

Marketing Intern

Stima Sacco
02.2024 - 04.2024

Customer Service Representative

Kenya Power Limited Company
04.2022 - 08.2022

Marketing and sales representative

Postal Corporation of Kenya
01.2019 - 04.2019

Certied Public of Accounts - section 1

Nairobi Institute of Business Studies

Bachelor of Science - Strategic Management

Jomo Kenyatta University of Agriculture and Techonology

Kenya Certicate of Secondary Education -

Pangani Girls' School

Kenya Certicate of Primary Education -

Kerugoya Good Shepherds Academy

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Mariam Mwabili