Mariam Maghema Sundua
Summary
I am a warm and enthusiastic young lady, who is methodical in approaching challenges with ambition, determination and result oriented in my work, and always eager to learn. I am trustworthy, and deploy a professional attitude when given tasks which require high levels of integrity and responsibility to ensure delivery within given deadlines.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Territory Sales Representative
Koko Networks LTD
10.2023 - Current
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Attended monthly sales meetings and quarterly sales trainings.
- Conducted detailed product demonstrations, showcasing features and benefits to secure client commitments.
- Create good working relationship with the agent
- Set targets, expectations and sales activities with the agent
- Review agent performance, this is done weekly and monthly
- Gather market intelligence and customer feedback and share back to commercial leadership
- Anticipate the needs of agents and customers and address them accordingly
- Discuss with the agent how they make money
- Daily check-ins with the agent to set the day expectations
- Ensure the agent has marketing collaterals for creating awareness to the public
- Onboarding emerging agents on use of KOKO hardware and software
- Liaise with agent to recruit a KOKO dedicated quality promoter
- Continuous training and coaching of the promoter in the field
- Review performance of the promoter with the agent.
Agent Relationship Representative - Mombasa
Koko Networks LTD
04.2023 - 10.2023
- Create good working relationship with the agent
- Set targets, expectations and sales activities with the agent
- Review agent performance, this is done weekly and monthly
- Gather market intelligence and customer feedback and share back to commercial leadership
- Anticipate the needs of agents and customers and address them accordingly
- Discuss with the agent how they make money
- Daily check-ins with the agent to set the day expectations
- Ensure the agent has marketing collaterals for creating awareness to the public
- Onboarding emerging agents on use of KOKO hardware and software
- Liaise with agent to recruit a KOKO dedicated quality promoter
- Continuous training and coaching of the promoter in the field
- Review performance of the promoter with the agent.
Customer Sales Representative
Koko Networks Ltd
10.2022 - 04.2023
- Educate customers about the product
- Getting new acquisitions
- Retain and maintain customers
- Doing market storming, launching of new agents, unlocking the POD
- Doing activations on highly populated areas.
Mpesa Administrator/Supervisor
Times Touch Enterprises Ltd
- Issuance of Mpesa tills after thorough vetting of sub-agents to ensure compliance
- Mpesa sub-agent training for new till holders
- This includes training on Safaricom Mpesa policy, rules and regulations that are to be adhered to
- First point of contact for sub agents with any queries that require administrator intervention
- Resolving on end to end basis any float and administration related queries
- Proper filing and storage of documentation for sub-agents, subordinate staff and invoices for payments
- Supervision of subordinate staff.
Safaricom Trade Development Representative (TDR)
Gap Marketing
- Ensuring the availability and visibility of Safaricom products to the consumer
- Compiling and Submitting Monthly, and daily sales reports within my cluster
- Checking on business tools e.g., Logbooks, Registration books and Sub registration Phones
- Ensuring branding standards i.e., mandatory, point of sale materials, Promotional POSMs
- Compliance, i.e
- Ensure all MPESA assistants are trained on Know Your Customer, Customer services, Customer care, till functionality, anti money laundering, Fraud, currency detection
- Ensure MPESA assistants and retailers have product knowledge through SEED(Safaricom Effective Execution Daily)
- Monitoring competition e.g
- Selling competitor airtime, and competitor branding
- Ensure they have mandatory POSMs, Airtime is available in all denominations and retailers are attached to dealers via DSAs.
Financial Advisor
Britam Insurance Company
- Direct contact with clients to advise on policies, claims and investment plans
- Receiving claims and forwarding to the claims department
- Maintaining a portfolio of clients and informing them about all suitable products
- Preparation and completion of policy documents for clients, ready for activation.
Front office Operations/Receptionist
Faiz Gym
- Managing front office duties
- Offering customer care services to our clients
- Collection of fees and cheques from clients including reconciliation of the same
- Maintaining client portfolio and managing client payments
- Bookkeeping, handling petty cash and supervising the workers
- Dealing with client complaints and ensuring solving the same within stipulated timelines.
Education
Diploma in Human Resource Management -
The University Of Nairobi
01.2022 - Current
Advanced Certificate in Business Management - undefined
Kenya Institute of Management (KIM)
07.2009 - 2009.05
Certificate in Business Management -
Kenya Institute of Management (KIM)
01.2007 - 2007.05
International Computer Driving License - undefined
Institute of Advanced Technology (IAT)
01.2006 - undefined
K.C.S.E - undefined
Star of the Sea Girls' High School
01.2002 - 2005.04
Skills
Positive Attitude
Organizational Skills
Clear Communication
Customer service abilities
Lead prospecting
Positive Attitude
Telephone
+254-723814219
Personal Information
- ID Number: 27385755
- Date of Birth: 12/26/85
- Marital Status: Single
References
- Bernard Oroko, Channel Manager, Koko Networks, +254793395498, o.bernard@kokonetworks.com
- Kennedy Wanjala Wekesa, Director, Times Touch enterprises Limited, +254715444696, timestouch@gmail.com
Timeline
Territory Sales Representative
Koko Networks LTD
10.2023 - Current
Agent Relationship Representative - Mombasa
Koko Networks LTD
04.2023 - 10.2023
Customer Sales Representative
Koko Networks Ltd
10.2022 - 04.2023
Diploma in Human Resource Management -
The University Of Nairobi
01.2022 - Current
Advanced Certificate in Business Management - undefined
Kenya Institute of Management (KIM)
07.2009 - 2009.05
Certificate in Business Management -
Kenya Institute of Management (KIM)
01.2007 - 2007.05
International Computer Driving License - undefined
Institute of Advanced Technology (IAT)
01.2006 - undefined
K.C.S.E - undefined
Star of the Sea Girls' High School
01.2002 - 2005.04
Mpesa Administrator/Supervisor
Times Touch Enterprises Ltd
Safaricom Trade Development Representative (TDR)
Gap Marketing
Financial Advisor
Britam Insurance Company
Front office Operations/Receptionist
Faiz Gym
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