Writing, Learning new languages, Transcribing
Maria Mwagona
Nairobi, Nairobi Province
Summary
Dynamic and results-oriented professional with extensive experience in guest relations and itinerary planning, honed at Kisii University School Restaurant and Jawamu Tours and Safaris. Excelled in problem-solving and teamwork, significantly enhancing customer satisfaction and loyalty. Proficient in safe food handling and lesson planning, adept at creating memorable experiences and educational success.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Kisii University School Restaurant
09.2023 - 10.2023
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tour Operator Intern
Jawamu Tours and Safaris
04.2023 - 09.2023
- Greeted guests warmly and explained what to expect on travel tours.
- Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
- Worked closely with management staff to create new and lucrative tours.
- Sustained friendly, courteous communications with visitors throughout each tour.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for clients.
- Followed up with customers to increase customer service with travel plans.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Math and Chemistry High School Tutor
Sheila Murimi, Student Home Tutored
04.2019 - 08.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Assisted students in developing study skills and strategies.
- Conducted tutoring sessions at schools, homes and public spaces.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Developed methods to motivate and engage students in learning.
Education
Bachelor of Tours And Travel Management - Tourism And Hospitality
KISII UNIVERSITY
Kisii, Kisii District, Kenya12-2025
Skills
- Guest Relations Management
- Table management
- Food station setup
- Safe Food Handling
- Travel recommendations
- Itinerary Planning
- Problem-solving abilities
- Time management abilities
- Teamwork and Collaboration
- Assessment Techniques
- Test Preparation
- Lesson Planning
Hobbies
Travelling
Reading Novels
Cooking
Listening to Music
Watching Documentaries and Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Restaurant Server
Kisii University School Restaurant
09.2023 - 10.2023
Tour Operator Intern
Jawamu Tours and Safaris
04.2023 - 09.2023
Math and Chemistry High School Tutor
Sheila Murimi, Student Home Tutored
04.2019 - 08.2019
Bachelor of Tours And Travel Management - Tourism And Hospitality
KISII UNIVERSITY
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