Maria Goretti Nambalirwa
Sales Agent
Kampala
Summary
Energetic and ambitious individual with over four years of experience in customer service, client relations, and administration management. Proven ability to lead teams, implement customer-focused strategies, and drive client satisfaction in fast-paced environments. Adept at resolving customer issues, enhancing service delivery, and using data-driven approaches to improve customer relationships.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Sales Agent
Prudential Uganda
01.2020 - Current
- Developed and managed customer relationships, providing high-quality customer care and ensuring client satisfaction with insurance products
- Conducted market research to identify new business opportunities and drive client acquisition
- Handled customer queries, tracked payments, and provided support in the use of company services
Customer Care Executive
Coseke Uganda Limited
2 2019 - 12.2019
- Built and maintained strong customer relationships to ensure high satisfaction levels
- Implemented strategies for customer retention and addressed concerns through effective communication and problem resolution
- Managed customer complaints, ensuring timely resolution and providing feedback to clients
- Conducted customer satisfaction surveys, analyzed data, and implemented improvements based on feedback
- Supervised client onboarding to service level agreements and trained clients on the use of the company support portal
Administrative Assistant
Coseke Uganda Limited
08.2016 - 01.2019
- Coordinated daily office operations and logistics, including managing internal and external communication
- Assisted in human resource duties, such as managing staff leave and organizing meetings
- Monitored the performance of temporary staff and maintained accurate records of company operations
- Processed legal documents and handled petty cash, ensuring efficient office management
Project Supervisor
Coseke Uganda Limited
02.2017 - 10.2017
- Managed a team of casual staff to deliver high-quality results in the digitization of parliamentary records
- Conducted quality assurance, monitored progress, and provided daily updates to ensure project objectives were met
Education
Bachelor of Business Computing -
Makerere University Business School
01.2012 - 01.2015
Uganda Advanced Certificate of Education - undefined
St. Mary’s Kitende
01.2009 - 01.2011
Uganda Certificate of Education - undefined
Seeta High School
01.2003 - 01.2008
Skills
Customer Relationship Management (CRM)
Client-focused outcomes & problem resolution
Strong communication & interpersonal skills
Data analysis & reporting
IT proficiency (MS Word, Excel, PowerPoint)
Team leadership & supervision
Strategic planning & organization
Complaint resolution & customer engagement
Delegation and Supervision
Customer Relations
Certification
Certificate of Proficiency in Insurance, Insurance Training College of Uganda, 04/01/21 - 06/30/21
Projects
Project Supervisor, Parliamentary Commission, 02/01/17, 10/31/17, Coseke Uganda Limited, Managed a team of casual staff to deliver high-quality results in the digitization of parliamentary records., Conducted quality assurance, monitored progress, and provided daily updates to ensure project objectives were met.
References
- Ms. Ahebwa Julian Irumba, Senior Database Administrator, Public Procurement and Disposal of Public Assets Authority (PPDA), Nakasero Towers, Plot 39, Nakasero Road, Kampala, Kampala, +256 779 548940, +256 758264880, julianahebwa@gmail.com
- Ms. Aroriza Daisy Rwemereza, Business Development Manager, Felix Home Uganda, +256 690870, +256 783510259, daisyrzie@gmail.com
- Mr. Samuel Nalwebe, Client Relations Manager, Coseke Uganda Limited, P.O. Box 37849, Kampala, Kampala, 37849, +256 704748117, samuel.nalwebe@coseke.com
- Mr. Niwagaba Davis, Acting Human Resource Manager, Coseke Uganda Limited, P.O.Box 37849, Kampala, Kampala, 37849, +256 700411977, +256 775577757, davis.niwagaba@coseke.com
Timeline
Sales Agent
Prudential Uganda
01.2020 - Current
Project Supervisor
Coseke Uganda Limited
02.2017 - 10.2017
Administrative Assistant
Coseke Uganda Limited
08.2016 - 01.2019
Bachelor of Business Computing -
Makerere University Business School
01.2012 - 01.2015
Uganda Advanced Certificate of Education - undefined
St. Mary’s Kitende
01.2009 - 01.2011
Uganda Certificate of Education - undefined
Seeta High School
01.2003 - 01.2008
Customer Care Executive
Coseke Uganda Limited
2 2019 - 12.2019