Margret Nyatichi Nyakondo
Nairobi
Summary
Customer service professional with experience supporting guests in fast-paced hospitality and sales settings. Handles inquiries, complaints, payments, and orders with accuracy while maintaining a clean, organized workspace and working closely with team members to deliver smooth, positive service.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Waitress
Balanites Restraunt
12.2025 - Current
- Took customer orders accurately and handled payments responsibly
- Served food and beverages, contributing to high customer satisfaction
- Collaborated with team members to enhance guest experiences
- Managed multiple duties to support efficient operations during peak hours
- Maintained cleanliness and organization of dining areas
Customer Service ( Intern)
Kenya Airways (JKIA)
03.2025 - 07.2025
- Assisted customers with inquiries, bookings, and service requests in a professional manner
- Maintained excellent customer relations while ensuring a positive guest experience
- Resolved complaints calmly, ensuring customer satisfaction and retention
- Managed multiple customer needs in fast-paced environment, delivering timely service
- Processed payments and handled transactions accurately
- Collaborated with team members to enhance quality of customer service and responsiveness
- Demonstrated strong communication, teamwork, and problem solving skills
- Maintained a professional appearance and attitude at all times
Sales and Customer service Agent
Safaricom PLC
04.2023 - 11.2025
- Handled customer complaints and resolved issues efficiently
- Promoted products and services, strengthening customer relationships and loyalty
- Assisted customers with inquiries, delivering professional support to enhance satisfaction
- Processed transactions, ensuring accuracy and timely service delivery
- Maintained professionalism and effective communication in a fast paced environment
- Worked collaboratively with team members to achieve customer
Education
Certificate - Passenger Handling
KQ Pride Center
Nairobi01-2025
Kenya Certificate Of Secondary Education -
Maua Girls High School
Meru County12-2022
Skills
- Point of sale
- Customer engagement
- Fast-paced multitasking
- Time management
- Problem Solving
- Confident communication
- Active listening
Languages
English
Advanced (C1)
C1
Swahili
Advanced (C1)
C1
Timeline
Waitress
Balanites Restraunt
12.2025 - Current
Customer Service ( Intern)
Kenya Airways (JKIA)
03.2025 - 07.2025
Sales and Customer service Agent
Safaricom PLC
04.2023 - 11.2025
Certificate - Passenger Handling
KQ Pride Center
Kenya Certificate Of Secondary Education -
Maua Girls High School