MARGARET WANGECI

Work History

Varu by Atmosphere Resort

11.2022 - 08.2024

Maintained clean and organized dining areas for an enjoyable guest experience
Collaborated with other food and beverage attendants to provide excellent service
Provided guests with information about menu items, specials and promotion
Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism
Greeted and seated guests to provide friendly and welcoming experience
Handled cash transactions accurately via POS, ensuring accountability
Managed inventory and restocked supplies, reducing shortages during peak hours
Monitored and managed reservation system, optimizing seating arrangements
Improved customer satisfaction by quickly addressing and resolving any complaints or concerns
Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty
Arranged tables and chairs for special occasions and events
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere
Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences

Aden services, Hospitality Management Pvt

09.2021 - 08.2022

Followed company procedures to maintain a clean and orderly work environment, using the checklist
Creating a staffing schedule to ensure great customer service
Guided guests through the menu while demonstrating thorough knowledge of the food, beverages, and ingredients
Check periodically for expiry dates and proper storage of food items in the section
Supervise the dining room staff and maintain uniform service standards
Consults daily with Sous Chef and Executive Chef on daily requirements, functions, and any last-minute events
Collaborated with cross-functional teams to ensure seamless event execution
Minimized food waste through effective inventory management practices, ordering supplies as needed based on demand projections
Coordinated kitchen activities with front-of-house staff for seamless and service
Coordinated schedules and timelines for events
Managed event logistics and operations
Established positive relationships with clients, ensuring their needs were met throughout the event planning process
Conducted post-event analysis, identifying areas of improvement for future events
Analyzed event costs to identify areas of improvement and cost savings
Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences

Aden Services

01.2018 - 08.2021

Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met
Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback
Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies
Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary
Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests
Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service
Ensured accurate order fulfillment by double-checking items before serving them to customers, minimizing errors and returns
Conducted routine inspections of equipment for cleanliness and maintenance
Provided guests with information about menu items, specials and promotions to provide quality service
Maintained stock levels of cups, lids, straws, and condiments throughout shift
Greeted and seated guests to provide friendly and welcoming experience
Maintained high personal grooming standards and uniform presentation

Windsor Country and Golf Hotel

11.2014 - 12.2016

Greeted and seated guests to provide friendly and welcoming experience
Cleaned and maintained work areas, equipment and utensil
Maintained a clean and organized dining area
Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback
Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies
Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages
Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests
Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service
Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty
Conducted routine inspections of equipment for cleanliness and maintenance
Provided guests with information about menu items, specials and promotions