Hi, I’m
MARGARET WANGECI
Nairobi
Summary
Accomplished and determined Food and Beverage service professional provides excellent customer experience and extensive professional standards, displays good salesmanship in up-selling skills. Skilled at multitasking and practice effective time management. Demonstrates excellent menu product knowledge, telephone skills, and etiquette. Displays good teamwork attitude towards her colleagues. Communicates with guests and reports guests' feedback to the immediate supervisors to ensure high service quality and guest satisfaction are always maintained.
Overview
10
years of professional experience
Work History
Varu by Atmosphere Resort
Food and Beverage Attendant/Restaurant Hostess
11.2022 - 08.2024
Job overview
- Maintained clean and organized dining areas for an enjoyable guest experience
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Provided guests with information about menu items, specials and promotions to provide quality service
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics
- Greeted and seated guests to provide friendly and welcoming experience
- Handled cash transactions accurately via POS, ensuring accountability and proper financial reporting at the end of each shift
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours
- Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction
- Monitored and managed reservation system, optimizing seating arrangements and reducing wait times
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction
- Arranged tables and chairs for special occasions and events
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed
- Collected information from arriving customers to seat groups or place them on waitlist
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction
Aden services, Hospitality Management Pvt
Event Coordinator and Dining Room Interface
09.2021 - 08.2022
Job overview
- Followed company procedures to maintain a clean and orderly work environment, using the checklist
- Creating a staffing schedule to ensure great customer service and follow budget guidelines
- Guided guests through the menu while demonstrating thorough knowledge of the food, beverages, and ingredients
- Check periodically for expiry dates and proper storage of food items in the section
- Supervise the dining room staff and maintain uniform service standards
- Oversees and assists with dining-related programs, such as special events, private parties, meal delivery, and guest dining
- Consults daily with Sous Chef and Executive Chef on daily requirements, functions, and any last-minute events
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures
- Minimized food waste through effective inventory management practices, ordering supplies as needed based on demand projections
- Coordinated kitchen activities with front-of-house staff for seamless and service
- Coordinated schedules and timelines for events
- Managed event logistics and operations
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process
- Maintained accurate records of all event expenditures and ensuring budget compliance
- Conducted post-event analysis, identifying areas of improvement for future events
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives
- Analyzed event costs to identify areas of improvement and cost savings
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences
Aden ServicesMogadishu , Somalia
Food and Beverage Assistant
01.2018 - 08.2021
Job overview
- Company Overview: European Union Diplomatic Compound
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service
- Ensured accurate order fulfillment by double-checking items before serving them to customers, minimizing errors and returns
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management
- Provided guests with information about menu items, specials and promotions to provide quality service
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Greeted and seated guests to provide friendly and welcoming experience
- Cleaned and maintained work areas, equipment and utensils
- Maintained high personal grooming standards and uniform presentation
- European Union Diplomatic Compound
- Self-motivated, with a strong sense of personal responsibility.
Windsor Country and Golf Hotel
Waitress
11.2014 - 12.2016
Job overview
- Company Overview: European Union Diplomatic Compound
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service
- Ensured accurate order fulfillment by double-checking items before serving them to customers, minimizing errors and returns
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management
- Provided guests with information about menu items, specials and promotions to provide quality service
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Greeted and seated guests to provide friendly and welcoming experience
- Cleaned and maintained work areas, equipment and utensils
- Maintained high personal grooming standards and uniform presentation
- European Union Diplomatic Compound
Education
Gordon Institute of Business StudiesNairobi
Information And Communication Technology from Business Administration
05.2017
Kenya National Youth Service School of CateringGilgil
Diploma in Food and Beverages Management from Food and Beverage Services
11.2013
Jomo Kenyatta High SchoolNakuru
Certificate of Kenya Secondary School Education from Secondary Education Basic
11.2008
Skills
- Guest Services
- Teamwork and Collaboration
- Clear Communication
- Multitasking
- Food safety knowledge
- Computer Skills
- POS System Operation
- Adaptability under pressure
- Upselling strategies
- Wine Knowledge
References
- Ali Muaz, Food and Beverage Supervisor, Varu by Atmosphere Resort, Male, Maldives, muaz87@hotmail.com, +9607906030
- Hussain Azim, Sous chef, Fari Campus, Male, Maldives, axoo230@gmail.com, +9609531631
- Masha Kalama, Assistant Catering Manager, European Union Diplomatic Compound, Mogadishu, Somalia, mashakalama@gmail.com, +233593826466
Timeline
Food and Beverage Attendant/Restaurant Hostess
Varu by Atmosphere Resort
11.2022 - 08.2024
Event Coordinator and Dining Room Interface
Aden services, Hospitality Management Pvt
09.2021 - 08.2022
Food and Beverage Assistant
Aden Services
01.2018 - 08.2021
Waitress
Windsor Country and Golf Hotel
11.2014 - 12.2016
Gordon Institute of Business Studies
Information And Communication Technology from Business Administration
Kenya National Youth Service School of Catering
Diploma in Food and Beverages Management from Food and Beverage Services
Jomo Kenyatta High School
Certificate of Kenya Secondary School Education from Secondary Education Basic
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