Margaret Waithaka
Bartender
Nairobi,30
Summary
Reliable waitress/bar attendant offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
Spices Bar And Restaurant
Nairobi
04.2022 - 02.2023
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Processed orders and sent to kitchen employees for preparation.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Bar Attendant
Havanna Resort
Muranga
08.2022 - 11.2023
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Delivered food to customers at bar and tables.
- Processed payments for orders and provided customers with change.
- Established rapport with customers by providing friendly and attentive service.
- Mastered complex drink recipes quickly enabling efficient beverage preparation which reduced waiting times for customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Monitored dining room and bar areas for signs of overcrowding.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Notified management of guest complaints for quick, effective resolution.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
Restaurant Cashier
Havanna Resort
Muranga
09.2023 - 01.2024
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Kenya Certificate Of Secondary Education -
Forest Hill Secondary School
Nakuru 01.2014 - 11.2017
Skills
Customer Service
REFEREES
Geoffrey Mwangi
Supervisor
Havannah Resort
0799411941
Grace Njoki
Spicy Bar and Restaurant
011420402
Timeline
Restaurant Cashier
Havanna Resort
09.2023 - 01.2024
Bar Attendant
Havanna Resort
08.2022 - 11.2023
Waitress
Spices Bar And Restaurant
04.2022 - 02.2023
Kenya Certificate Of Secondary Education -
Forest Hill Secondary School
01.2014 - 11.2017
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