MARGARET NJERI WANJUHI
TOUR GUIDE/ADMINISTRATION
Nairobi,30784
Summary
Driven by a commitment to professional conduct, personal integrity, courtesy, and trustworthiness. Seeking a rewarding environment that enhances performance and contributes to organizational goals. Goal is to build extensive experience in a fulfilling role that aligns with organizational objectives.
Overview
9
9
years of professional experience
Work History
Secretary/Receptionist
HENIA ANZALA & ASSOCIATES
02.2019 - 08.2024
- Receiving visitors/clients of all kind and directing them appropriately;
- Handling incoming and outgoing telephone calls and emails;
- Word processing documents such as Letters, Memos and Minutes;
- Clerical duties such as photocopying, scanning filing and binding'
- Maintaining a hard copy and electronic filing system;
- Keep a database of contacts of all potential and current clients and suppliers;
- Ensure that the reception is kept clean and is will organized;
- Receive and dispatch any incoming or outgoing deliveries on behalf of the various departments;
- Filing of all printouts by the team into respective files/folders;
- Ensure that all windows and doors are locked and all computers have been shut down; and
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Secretary/Receptionist
NYOIKE ASSOCIATES AND ADVOCATES
02.2016 - 12.2018
- Communicating with clients and responding to their enquiries;
- Completion of paperwork such as filing, data input and general office maintenance;
- Resolved customer issues and responded to their inquiries in timely manner;
- Transcribing court proceedings and other recorded meetings;
- Arranging for the filing of Court documents;
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data; and
- Scheduled appointments and conducted follow-up calls to clients.
Education
Diploma - Tour guiding and Administration
AMBOSELI INSTITUTE OF HOSPITALITY AND TECHNOLOGY
01.2015
Certificate - Computer application packages
KIWAN COMPUTER COLLEGE
01.2012
Kenya Certificate of Secondary Education -
ST. ANGELIC GIRLS SECONDARY
01.2011
Kenya Certificate of Primary Education -
RUTHIMITU PRIMARY SCHOOL
01.2007
Skills
- Highly Motivated
- Problem solving skills
- Customer service skills
- Good listening skills
- Good communication skills
- Data entry
- Organization skills
Hobbies and Interests
- Traveling and reading books
- Watching movies
- Interacting with people
Profession Training
Tourism/ Tour guiding and Administration
Timeline
Secretary/Receptionist
HENIA ANZALA & ASSOCIATES
02.2019 - 08.2024
Secretary/Receptionist
NYOIKE ASSOCIATES AND ADVOCATES
02.2016 - 12.2018
Kenya Certificate of Primary Education -
RUTHIMITU PRIMARY SCHOOL
Diploma - Tour guiding and Administration
AMBOSELI INSTITUTE OF HOSPITALITY AND TECHNOLOGY
Certificate - Computer application packages
KIWAN COMPUTER COLLEGE
Kenya Certificate of Secondary Education -
ST. ANGELIC GIRLS SECONDARY
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