MARGARET JEPTOO
124 NE Glisan St Apt 3 Portland, OR 97230
Summary
Skilled in personal care, medication management, and daily living assistance. Known for building strong, trusting relationships with clients and their families. Adept at creating a safe and supportive environment that promotes physical and emotional well-being. Proven leader and now seeking to leverage my expertise and passion for caregiving to enhance the quality of life for clients in a reputable home care setting. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant customer service Manager
Kenya power and lighting Company
01.2012 - 02.2021
- Led a team of 10 on day-to-day tasks giving amazing daily communication flow with our clients
- Received and resolved customer complaints escalated by staff
- Maintained excellent health and safety standards for continued compliance
- Stored transaction information securely for thorough financial reference
- Devised activity and service plans to meet customer requirements.
Stores Assistant Manager
Kenya power and lighting company
01.2010 - 01.2012
- Oversaw the distribution and allocation of resources in the whole south region.
Security Officer
Securex Agencies.
01.2002 - 12.2003
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
Education
Kenya Certificate of Secondary Education - General Studies
Bishop Njenga Girls High School
11.1990
Cost Accounting, Financial Accounting, Principal of purchasing procurement and distribution, Principal of warehousing and stock control, Commerce, Entrepreneur Education, Purchasing and supplies logistics, Purchasing and supplies provisioning, Materials and production management, Public procurement, Purchasing and supplies planning policy and organization - Business Studies
The Kenya Institute of Management
10.2013
Certificate in Business management - Business Management
The Kenya Institute of management
10.2010
Microsoft Office Modules, Adobe InDesign - Microsoft Office Modules
Tula Communications and Computer College
03.2001
Business English 1 (KNEC), Commerce 1 (KNEC), Office Practice 1 (KNEC) - Business Commerce
Classique commercial College
07.1996
Kenya Certificate of Primary Education - General Studies
Central Primary School
11.1986
Skills
- Personal hygiene (cleaning, eating, and bathing)
- Monitoring and administering medication
- Offering emotional support and companionship
- Help with mobility (using walkers and elevators)
- Planning and preparing meals
- Cleaning and laundry
- Effective communication between medical staff and family
- Teamwork
- Qualified driver
- Registered nurse under the Washington State Department of Health
- Meal preparation
- First aid, CPR and safety
- Knowledge of state regulations
- Certified care giver
Certification
- Oregon Intervention System, 14 hour credit workshop
- Pre-service dementia care training for direct care staff, August 08, 2024
- DEPARTMENT OF SOCIAL AND HEALTH SERVICES APPROVED, November 01, 2021
- Earned 54 hours of approved core basic training
- Earned 75 hours of basic training
- Earned 5 hours of Population Specific Training
- Earned 8 hours of Mental Health Specialty Training
- Earned 8 hours of Dementia Specialty Training
- Earned 9 hours of Nurse Delegation Core
- Earned 5 hours of Orientation and Safety
References
Available upon request
Timeline
Assistant customer service Manager
Kenya power and lighting Company
01.2012 - 02.2021
Stores Assistant Manager
Kenya power and lighting company
01.2010 - 01.2012
Security Officer
Securex Agencies.
01.2002 - 12.2003
Cost Accounting, Financial Accounting, Principal of purchasing procurement and distribution, Principal of warehousing and stock control, Commerce, Entrepreneur Education, Purchasing and supplies logistics, Purchasing and supplies provisioning, Materials and production management, Public procurement, Purchasing and supplies planning policy and organization - Business Studies
The Kenya Institute of Management
Certificate in Business management - Business Management
The Kenya Institute of management
Microsoft Office Modules, Adobe InDesign - Microsoft Office Modules
Tula Communications and Computer College
Business English 1 (KNEC), Commerce 1 (KNEC), Office Practice 1 (KNEC) - Business Commerce
Classique commercial College
Kenya Certificate of Primary Education - General Studies
Central Primary School
Kenya Certificate of Secondary Education - General Studies
Bishop Njenga Girls High School