Margaret Gichohi
Administration Assistant
Dubai / Kenya
Summary
Dynamic and results-oriented professional with extensive experience at KSB Pumps and Valves Ltd, adept at managing executive schedules, streamlining sales processes, and enhancing customer relations. Demonstrates exceptional organizational skills and interpersonal communication, thriving under pressure. Proven track record in improving operational efficiency and fostering client relationships. Excelled in roles requiring punctuality and teamwork, significantly contributing to company objectives.
Overview
17
17
years of professional experience
Work History
Executive Assistance
KSB Pumps and Valves Ltd
01.2025 - Current
- Manage and maintain the executives calendar, including scheduling meetings, appointments, and travel arrangements.
- Prepare and edit reports, presentations, internal communications, and other documents as needed.
- Coordinate and organize meetings, including preparing agendas, presentations and taking minutes and following up on action items.
- Coordinate and manage communication, including emails, phone calls and correspondence
- Act as back up in managing other Executives’ and Principals’ diaries when their EAs are not available
Take and pass messages to Executive/s in a timely manner - Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
- Assist other EAs during busy periods
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
Sales Order Administrative
KSB Pumps and Valves-
Kenya - Dubai
01.2019 - 12.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume workload under tight deadlines without compromising quality or accuracy of work output.
- Ensured compliance with company policies and procedures during all stages of the sales order process.
- Reviewed incoming orders for accuracy and completeness before entering into the system, minimizing data entry errors.
- Coordinated with shipping department to ensure timely deliveries while reducing shipping errors.
- Streamlined order tracking for improved accuracy and timely delivery.
- Monitored daily sales performance and provided feedback to each team member.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Negotiated more favorable rates and delivery times with vendors.
- Performed supplier risk evaluations and supported regulatory inspections.
Suprem Serv Engineer Assistant
KSB Pumps and Valves
01.2020 - 12.2020
- Inspect old pumps and give customer's description of errors to determine the needed replacement of spare parts.
- Recommend solutions to pump related production problems with the help of our engineer and relay the message to customer
- Prepare quotations, negotiate orders and after confirmation I make orders to our factories, coordinate with logistics for delivery ex-works
- Arrange / book site visits to our engineers, later prepare report and send to the end users with recommend spares
- Responds to inquiries and resolves complaints, consulting with our engineers
- Arrange the required quotations /specifications from all related subcontractors for installations, borehole drilling, loading, off-loading and transportation.
- Maintain contact lists and follow up with customers to continue relationships
Front Office Receptionist
KSB Pumps and Valves LTD
03.2013 - 12.2019
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answering phone calls and referring them to appropriate person, Arranging air tickets, hotel bookings and visa processing of all staffs including our GCC offices
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collected [Type] payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Maintained confidentiality of sensitive data to protect customer and business information.
Receptionist Coordinator
Kenya Breweries
01.2008 - 12.2010
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
Education
Diploma Sales And Marketing
Magtech College
Kenya Nairobi12-2008
Business Administration And Management
Zetech College
Kenya Nairobi12-2006
Certificate in Computer And Business Commerce
Egerton University
Kenya,Nakuru01-2005
Skills
- Punctual
- A good team player able to relate to people with diverse cultural back ground in a variety of contexts
- Excellent interpersonal communication skills on both social and professional level
- Hardworking, focused and responsible with very good organizational ability
- Confident, dynamic, fast learner able to adapt to any environment within a very short time
- Ambitious, self-driven able to work under pressure and ability to attain goals and objectives
Timeline
Executive Assistance
KSB Pumps and Valves Ltd
01.2025 - Current
Suprem Serv Engineer Assistant
KSB Pumps and Valves
01.2020 - 12.2020
Sales Order Administrative
KSB Pumps and Valves-
01.2019 - 12.2023
Front Office Receptionist
KSB Pumps and Valves LTD
03.2013 - 12.2019
Receptionist Coordinator
Kenya Breweries
01.2008 - 12.2010
Diploma Sales And Marketing
Magtech College
Business Administration And Management
Zetech College
Certificate in Computer And Business Commerce
Egerton University
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