Margaret Chepkemoi
Universal Banker
Eldoret ,Eldoret
Summary
Dynamic professional with a proven track record at KCB Bank Group, excelling in developing customer relationships and achieving sales goals. Leveraged financial advice and cross-selling expertise to significantly enhance revenue generation. Known for a self-motivated nature and exceptional relationship-building skills, consistently exceeding performance metrics.
Overview
10
10
years of professional experience
Work History
Universal Banker
Kcb Bank Group
04.2023 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Direct Sales Representative
KCB Bank Group
10.2016 - 04.2023
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Wrote reports outlining activities and sales.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Met customers in homes and businesses to discuss and demonstrate products.
- Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape.
- Increased market share with effective prospecting and lead generation tactics.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Sales Consultant
Stanbic Bank
02.2016 - 10.2016
- Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
- Attained expert knowledge of product offerings through regular training sessions and self-directed learning, enabling persuasive communication with potential customers.
- Crafted compelling proposals that addressed specific pain points of clients while highlighting the competitive advantages of our products or services.
- Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
- Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals.
Direct Sales Associate
Multi Choice Kenya
01.2015 - 04.2015
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Exceeded monthly sales targets consistently with excellent communication skills and persuasive techniques.
- Attended industry events and conferences to expand professional network and stay updated on market trends.
- Built strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Increased sales revenue by effectively presenting product features and benefits to potential customers.
Education
Bachelor Of Commerce - Banking And Finance
Egerton University
Nakuru 12.2014
Skills
Developing customer relationships
Opening and closing procedures
Financial advice
Reviewing documents
Strategic planning
Cross-selling expertise
Revenue Generation
Sales proficiency
Relationship building
Customer Relationship Management
Self-motivated nature
Meeting sales goals
Timeline
Universal Banker
Kcb Bank Group
04.2023 - Current
Direct Sales Representative
KCB Bank Group
10.2016 - 04.2023
Business Sales Consultant
Stanbic Bank
02.2016 - 10.2016
Direct Sales Associate
Multi Choice Kenya
01.2015 - 04.2015
Bachelor Of Commerce - Banking And Finance
Egerton University