MARGARET A. ABUOM
Software AI Developer,Data Annotator,Customer Service Representative,Virtual Assistsnt,Wellnesscouch
Nairobi
Summary
Skilled business promoter focused on driving growth and enhancing brand visibility. Adept at leveraging market insights, strategic planning, and impactful campaigns to achieve organizational goals. Strong collaborator and problem solver, adaptable to evolving business needs. Known for excellent communication, negotiation, and leadership skills.
Overview
12
12
years of professional experience
18
18
Certifications
Work History
Business Promoter
Bhumi Limited Company
12.2019 - 12.2020
- Building rapport with customers and holding their attention.
- Answering questions and addressing concerns.
- Persuading customers to purchase the product.
- Handling sales transactions and keeping records.
- Working towards sales targets and reporting on performance.
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
- Successfully launched new products by organizing launch events, coordinating social media campaigns, and training staff on product knowledge.
enumerators
Kenya National Bureau of Statistics
08.2019 - 08.2019
- Interviewing the residence
- Collect demographic, economic and housing data
- Ensuring that all the required materials are available for enumerations
- Identifying the boundaries for enumeration areas, locating all structures and visiting every household
- Obtaining complete and accurate answers and capturing them correctly during the enumeration exercise.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Assisted people in filling out surveys with complete and accurate information.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- . Fostered professional relationships with local community leaders and organizations to facilitate access to targeted populations for enumeration purposes.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Walked door to door and collected demographic information.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Maintained records of houses visited, surveys completed and money spent.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Drafted thorough and accurate reports, case summaries, and work records.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
AI Data Annotator
Samasource
12.2020 - 04.2026
- Data Annotation & Labeling: Accurately label, tag, and annotate diverse datasets (images, text, video, audio) using tools like Labelbox or CVAT to train ML models.
- Quality Control (QC) & Validation: Perform rigorous QC checks on annotated data to ensure consistency and high accuracy, correcting errors before final submission.
- Image & Video Annotation: Specialize in computer vision tasks, including bounding boxes, polygons, semantic segmentation, and key-point annotation.
- NLP Text Annotation: Perform named entity recognition (NER), sentiment analysis, document classification, and text transcription to train NLP models.
- Model Validation & Ranking: Evaluate and rank AI-generated responses (e.g., for LLMs) to improve model behavior, accuracy, and safety.
- Data Integrity & Security: Adhere strictly to PII (Personally Identifiable Information) and GDPR/HIPAA protocols when handling sensitive data.
- Guideline Refinement: Collaborate with project managers to improve annotation guidelines, resolving ambiguous edge cases to refine data taxonomies.
- Efficiency Optimization: Achieve high throughput and meet strict deadlines while maintaining precision in large-scale annotation projects
steward
Parapet cleaning services
01.2017 - 01.2018
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Documented kitchen inventory by reviewing stock and counting items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Participated in routine safety drills as part of emergency preparedness measures onboard the vessel or hospitality establishment.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
- Played an active role in reducing waste and energy consumption by following eco-friendly practices throughout daily tasks.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
- Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
- Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Monitored dining room inventory and replenished as necessary.
receptionist
Wareng Ndovu Enterprise
01.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Volunteer
He Intends Victory
02.2014 - 05.2015
- Built strong relationships with members to promote health, wellness and available services.
- Monitored, tracked, and reported on individual progress with wellness plans.
- Created and submitted weekly team and agent reports.
- Met or exceeded monthly revenue and training goals.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Provided individual health coaching to help clients optimize personal choices.
- Enhanced team performance against goals by coaching and motivating clients.
- Performed screenings for markers such as blood pressure, weight, and BMI.
- Increased awareness of importance of wellness in daily life, utilizing social media and community events.
- Maintained up-to-date knowledge of wellness trends and research, ensuring clients receive most effective coaching.
- Assisted employers in developing workplace wellness initiatives that improved employee health, productivity, and morale.
- Utilized a variety of coaching styles tailored to individual client needs for more effective communication and rapportbuilding.
- Enhanced client engagement and motivation through interactive and educational wellness seminars.
- Analyzed client progress reports to adjust wellness plans and optimize outcomes.
- Spearheaded wellness challenge that resulted in significant community participation and health improvements.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Conducted regular wellness workshops for community members, significantly increasing local health awareness.
- Fostered supportive community environment, encouraging peer support among clients for sustained wellness.
- Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits, work-life balance, and relaxation techniques.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Optimized scheduling system to accommodate more clients without compromising service quality.
- Facilitated group workshops for clients to promote healthy lifestyle choices and foster a sense of community.
- Delivered presentations at local events promoting the benefits of wellness coaching services within the community.
- Coordinated with healthcare professionals to develop comprehensive wellness plans, ensuring holistic client care.
- Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
- Promoted holistic health by integrating physical, mental, and emotional wellness strategies into client programs.
Education
certificate - VIRTUAL ASSISTANT
ALISON
03-2025
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KENYA INSTITUTE OF MANAGEMENT
01-2016
Kenya certificate of secondary education - undefined
ST BRIGITTA'S GIRLS HIGH SCHOOL
01-2013
Kenya certificate of primary education - undefined
JECET ACADEMY
01-2009
Certification
FEB-MARCH 2020:SAMASOURCE TRAINING
Interests
Reading, Singing, Praying
Timeline
AI Data Annotator
Samasource
12.2020 - 04.2026
Business Promoter
Bhumi Limited Company
12.2019 - 12.2020
enumerators
Kenya National Bureau of Statistics
08.2019 - 08.2019
steward
Parapet cleaning services
01.2017 - 01.2018
receptionist
Wareng Ndovu Enterprise
01.2016 - 01.2017
Volunteer
He Intends Victory
02.2014 - 05.2015
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KENYA INSTITUTE OF MANAGEMENT
Kenya certificate of secondary education - undefined
ST BRIGITTA'S GIRLS HIGH SCHOOL
Kenya certificate of primary education - undefined
JECET ACADEMY
certificate - VIRTUAL ASSISTANT
ALISON
Training
- 2015: CAMBRIDGE UNIVERSAL COLLEGE
- COURSES COVERED
- Introduction to Guidance & Counseling
- Importance of Guidance and Counseling in Schools
- Theories of Counseling Process
- Stress Management
- 2014:SACRED HEART COMPUTER COLLEGE
- Introduction to Computer
- Ms Windows
- Ms Word
- Ms Excel
- Ms Access
- Ms Power Point
- Email & Internet