MARABI ISHMAEL ODHIAMBO
Banker
NAIROBI
Summary
I am a highly trustworthy, focused, and motivated professional with over nine years of banking experience, which has allowed me to build valuable abilities and a grasp of many administrative and transactional responsibilities.I am a team player with strong hands-on abilities and a track record of providing good client service. I have expertise and experience with several Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook, which will help the firm achieve its goals and objectives.
Overview
9
9
years of professional experience
Work History
Relationship officer- Operations
Equity Bank Kenya Ltd
01.2022 - 10.2026
- Receiving and handling customer service
- Correspondence through switch board calls
- Welcoming and directing clients appropriately
- Receiving customer deposits and making payments to customers.
- Cross selling other Equity bank products to customers.
- Generating customer statements on request to customers.
- Marketing the Bank products to customers and build a relationship with them.
- Currencies transactions.
- Cash Management
- Marketing
- Forex and Mobile money transfers
- Batch proofing
- Equitel lines issuance
- Internet banking recruitment and training
- Customer service
Clearing officer
Equity Bank (k) Limited
01.2018 - 01.2021
- Receiving cheques and depositing them to their respective accounts.
- Processing Inward and outward cheques
- Custodial; Sale and purchasing of shares
- Local and international Transfers i.e Swift ,Rtgs and internal transfers
- Facilitating wings to fly scholars transport and upkeep during back to school
- Processing of bankers cheques and reconciliations
- Relationship management
Human Resources Intern
Postal Corporation of Kenya
08.2017 - 10.2017
- INTERNSHIP
Education
Business Administration And Management
KCA UNIVERSITY
Nairobi 04.2001 -
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KIBABII HIGH SCHOOL
Bungoma, Bungoma District, Kenya01-2014
KENYA CERTIFICATE OF PRIMARY EDUCATION -
PORT VICTORIA PRIMARY SCHOOL
Busia01-2010
Skills
Ability work effectively, beat timelines and with minimum supervision
Ability to complete tasks before and within stipulated time
Keen to details and excellent problem solving skills, integrity, professional and personal excellency
Accomplishments
1. Customer retention and account reactivation
Helped reduce dormant and churned accounts from 70% to 30% through customer engagement and relationship management.
2. Audit and compliance
Collaborated with the branch team to achieve the bank and branch audit and compliance target of 90%.
3. Deposit growth and customer retention
Maintained strong relationships with key clients, including Steel Structures and Mini Bakeries, supporting deposit retention and customer acquisition among their employees.
4. Cost-to-income ratio
While serving as Branch Accountant, helped reduce the cost-to-income ratio to 30%, against a target of 40%.
References
- Mr. Chrispo Maina
- Business Growth and Development Manager
- Equity Bank Kenya Ltd, Kayole Branch
- Email:chrispo.maina@equitybank.co.ke
- Telephone: 0721905161/0763905161/020-2448980
- Mr. Simon Kamau
- Senior Manager Cash
- Email: simon.kamau@equitybank.co.ke
- Telephone: 0726750104/0763750104
- Dr.Okatch
- Kca university
- 0722740948
- NAIROBI.
Timeline
Relationship officer- Operations
Equity Bank Kenya Ltd
01.2022 - 10.2026
Clearing officer
Equity Bank (k) Limited
01.2018 - 01.2021
Human Resources Intern
Postal Corporation of Kenya
08.2017 - 10.2017
Business Administration And Management
KCA UNIVERSITY
04.2001 -
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KIBABII HIGH SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION -
PORT VICTORIA PRIMARY SCHOOL