MANUELA MANENO
JUBA,SOUTH SUDAN,13
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in [Area of Expertise]. Respectful and compassionate professional offering [Number]-year background serving community by providing guidance for clients in need. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in [Area of expertise] and [Area of expertise]. Respectful and compassionate professional offering [Number]-year background serving community by providing guidance for clients in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Social-worker
UGANDA RED CROSS SOCIETY
2022.01 - Current
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for selfadvocacy.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Reduced recidivism rates among at-risk youth by providing targeted interventions focused on skill-building, pro-social activities, and positive role modeling.
- Updated client documentation for accurate, compliant and current records.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- De-escalated stressful situations through individual and family crisis interventions.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Signposted resources for improved client and family access to mental health services.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Utilized evidence-based practices to provide effective interventions for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and implemented individualized treatment plans for clients.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Facilitated psychoeducational classes to help clients develop life skills.
- Devised and implemented community-based programs to promote mental health awareness.
Case Worker Assistant
Afinet
2018.06 - 2019.02
- Enhanced client well-being by conducting thorough assessments and identifying appropriate resources.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for clients, improving overall outcomes.
- Streamlined case management processes by implementing efficient documentation and reporting practices.
- Built strong relationships with community organizations to increase resource availability for clients in need.
- Provided empathetic support for clients navigating difficult life transitions, promoting resilience and selfsufficiency.
- Organized and participated in workshops and training sessions, enhancing the skills of both clients and colleagues alike.
- Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
- Maintained detailed records of client interactions, facilitating effective communication among team members and supporting informed decisionmaking.
- Assisted with crisis intervention services when necessary, providing immediate support and connecting clients with appropriate resources.
- Contributed to ongoing program evaluation efforts by collecting data on client outcomes and satisfaction levels.
- Facilitated group sessions for clients addressing various topics such as budgeting, parenting, or stress management techniques.
- Coordinated referrals for additional services including mental health counseling or housing assistance programs.
- Promoted a positive environment within the agency by actively participating in staff meetings, trainings, and other events.
- Developed individualized service plans based on each client''s unique strengths, needs, and goals.
- Leveraged excellent interpersonal skills to build rapport with diverse populations while maintaining professional boundaries.
- Played a key role in helping vulnerable families access essential services like healthcare, education, and financial assistance programs.
- Participated in ongoing professional development opportunities to enhance knowledge of best practices in social work fields.
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
- Supported clients in navigating complex social service systems, simplifying the process and improving access to necessary support.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Created treatment or service plan meeting each client's individualized needs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Advocated for client rights and represented client interests at administrative hearings.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Facilitated client support groups to provide resources and assistance.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Monitored and evaluated impact of social services on community.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented strategies to enhance quality of social services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented programs to engage and empower underserved populations.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
- Implemented and developed programs to address poverty and inequality.
- Coordinated with local government to provide resources to clients.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Collaborated with various stakeholders to promote social services.
- Assisted in developing grant proposals to support social service initiatives.
Social Administrator
Rural Action Against Hunger (RAAH)
2016.11 - 2018.07
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Bachelor of Arts - SOCIAL WORK AND SOCIAL ADMINISTRATION
NKUMBA UNIVERSITY
UGANDA10.2023
High School Diploma -
UNYAMA NATIONAL TEACHERS COLLEGE
UGANDA12.2018
GED -
TRINITY SENIOR SCHOOL
UGANDA11.2015
High School Diploma -
NAKASERO SS SCHOOL
UGANDA11.2013
Skills
- Safety Planning
- Case Documentation
- Applied Behavioral Analysis
- Staff Development
- Intervention Planning
- Client Needs Assessment
- Motivational Enhancement Therapy
- Crisis Intervention
- Educational Support
- Capacity Building
- Service Planning
- Life Skills Development
- Psychosocial Assessment
Timeline
Social-worker
UGANDA RED CROSS SOCIETY
2022.01 - Current
Case Worker Assistant
Afinet
2018.06 - 2019.02
Social Administrator
Rural Action Against Hunger (RAAH)
2016.11 - 2018.07
Bachelor of Arts - SOCIAL WORK AND SOCIAL ADMINISTRATION
NKUMBA UNIVERSITY
High School Diploma -
UNYAMA NATIONAL TEACHERS COLLEGE
GED -
TRINITY SENIOR SCHOOL
High School Diploma -
NAKASERO SS SCHOOL
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