MANJU TEKCHANDANI
NEW DELHI
Summary
CAREER GOAL
Dedicated and result oriented professional with proven expertise in Sales, Business Development, Operations, Information Technology & Account Management. My strategic mindset and adaptability make me an ideal fit for diverse roles. Ready to contribute my multifaceted skills and enthusiasm for innovation to a dynamic professional environment.
CAREER SUMMARY
- A business professional with more than a decade of experience in Training and Business Development.
- Hands on experience in Operations, Sales, Training, Information Technology, Business Development and Account Management.
- Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines.
- Extensive experience in planning, generating, managing leads and Client Servicing.
- Project-oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Co-Founder
V's Apothecary
NEW DELHI
6 2022 - 11.2023
- Ensured a diverse and attractive range of premium crystal products to meet customer demands, resulting in increased customer satisfaction and recurring business
- Implemented cost-saving measures in supply chain management, reducing operational expenses and increasing profitability
- Fostered a positive and collaborative work culture among the team, leading to improved productivity
- Demonstrated commitment to ethical sourcing and sustainability practices, aligning the business with responsible and environmentally friendly principles
- Led efforts to grow the business by collaborating with suppliers to expand our range of premium crystal products.
Sales Manager
Infosec Train
06.2016 - 06.2021
- Performing daily sales operations, lead qualification, identify key revenue generating opportunities and customer follow up
- Ensuring accurate quotation, deliver best training and excellent customer experience
- Enabling clients to achieve their goals while emphasizing on quality and professionalism
- Focusing on large sales opportunities requiring creative solutions.
Corporate Communication Executive
Koenig Solutions
10.2014 - 05.2016
- Performed daily sales operations lead qualification, identify key revenue generating opportunities and customer follow up
- Involved in proposal review, showcasing of core capabilities offered as solution or services
- Responsible for driving a structured lead generation program and its follow up using internal and external resources
- Ensured adherence to a process to ensure correct leveling and placement of opportunity leading to accurate quotation and excellent customer experience.
Technical Analyst
Liven Technologies
10.2011 - 09.2014
- Provided solution to customers on Operating systems such as Win 7, XP and Vista
- Provided pre/post sales operational support
- Guiding new hires with communication, technical issues, and customer handling skills and handling escalations whenever required
- Provided paid support on yearly and monthly basis mainly for software issues.
Technical Specialist
iYogi Technical Services Pvt Ltd
01.2011 - 06.2011
- Provided solution to customers on Operating systems such as Win 7, XP and Vista
- Provided pre/post sales operational support
- Guiding new hires with communication, technical issues, and customer handling skills and handling escalations whenever required
- Provided paid support on yearly and monthly basis mainly for software issues.
Senior Technical Support Officer
Dell International Services
06.2008 - 04.2010
- Provided solution to customers on Operating systems such as Win 7, XP and Vista
- Resolved issues related to OS installation and upgrades on desktop, laptop, and printer
- Rectified issues related to system performance and blue screen error
- Helped users with issues related to home networking, internet for peripheral devices
- Generated revenue through campaign called Total Solution and Imparted on-floor process guidance throughout the tenure.
Education
Bachelors in Business Administration -
NIM
Skills
KEY SKILLS
Experience in Sales, Training, and Account Management domain
Involved in complete process of lead generation starting from lead to identifying needs to presenting offer and then closing the sale
Good understanding of Lead, requirements analysis, quotation, offer and invoice
Apply operational oversight to processes and procedures, including any dependencies on other departments and/or internal stakeholders
TECHNICAL SKILLS
SDLC Methodologies Agile, Scrum
Project Management JIRA, Wireframe,
Operating Systems Windows (7, 8, & 10)
Domain Knowledge Sales, Training, Account Management
Documentation Tools MS Outlook, MS Word, MS Excel, MS PowerPoint
Professional Trainings/Certifications:
DELF A1 French certified from Alliance Francaise De Delhi
Scrum Master
Business Analyst
Certification
DELF A1 French certified from Alliance Française De Delhi
Timeline
Sales Manager
Infosec Train
06.2016 - 06.2021
Corporate Communication Executive
Koenig Solutions
10.2014 - 05.2016
Technical Analyst
Liven Technologies
10.2011 - 09.2014
Technical Specialist
iYogi Technical Services Pvt Ltd
01.2011 - 06.2011
Senior Technical Support Officer
Dell International Services
06.2008 - 04.2010
Co-Founder
V's Apothecary
6 2022 - 11.2023
Bachelors in Business Administration -
NIM
Similar Profiles
Nicole PriceNicole Price
Server at Eddie V's Prime Seafood & SteaksServer at Eddie V's Prime Seafood & Steaks
Salvador RiosSalvador Rios
Barber at V's BarbershopBarber at V's Barbershop
Patrick LawsonPatrick Lawson
Lead Barback at Eddie V's Prime Seafood & SteaksLead Barback at Eddie V's Prime Seafood & Steaks
Keshav VermaKeshav Verma
Software Developer Trainee at Netsquare TechnologiesSoftware Developer Trainee at Netsquare Technologies
Abhishek BaliAbhishek Bali
Associate Consultant at Easy Lane Management Private LimitedAssociate Consultant at Easy Lane Management Private Limited