Mandira Ganguly
Nairobi
Summary
Banking and finance professional with 7+ years of experience in operations, customer service, and compliance. Skilled in managing transactions, resolving customer issues, and driving business growth. Seeking a dynamic role to enhance operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Teacher
Cuemath
09.2021 - 11.2023
- Taught mathematics to students through an interactive online platform, improving problem-solving and analytical skills
Deputy Manager – Banker Authorizer
IDFC First Bank
11.2018 - 07.2021
- Promoted from Assistant Manager to Deputy Manager based on performance
- Supervised and monitored branch transactions, operations, and sales to enhance account value and customer retention
- Authorized high-value banking transactions, ensuring accuracy and compliance
- Managed reconciliation and maintenance of regulatory registers
- Led customer interactions, resolving queries within TAT and ensuring superior service
- Handled regulatory notices and compliance-related matters
- Supported branch clearing unit and teller operations
- Conducted training sessions for new employees on banking procedures and customer service excellence
- Processed customer service requests and account openings efficiently
Teller
Jana Small Finance Bank
12.2016 - 07.2018
- Managed cash transactions, deposits, withdrawals, and check processing with accuracy
- Provided expert guidance on financial products and services
- Assisted in audit management for asset transactions
Customer Service Executive
Yes Bank Limited
07.2014 - 12.2016
- Assisted customers with banking inquiries, resolving complaints efficiently
- Promoted and cross-sold bank products, contributing to revenue growth
- Processed account-related requests such as cheque deposits, statements, and passbook updates
Accountant
VAP Technology
04.2013 - 02.2014
- Managed financial transactions, including payroll processing and bank reconciliation
- Conducted financial analysis, assisting with profit evaluation and reporting
- Recognized as 'Best Debut Data Manager' for outstanding performance
Article Trainee
M/s NAG & ASSOCIATES
12.2009 - 12.2011
- Gained foundational experience in accounting, taxation, and auditing
Education
ICWAI (Intermediate) -
01.2012
B.Com (Hons) -
Calcutta University
01.2008
Higher Secondary -
Asansol Girls College
01.2005
ICSE -
Assembly of God’s Church School
01.2003
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Banking Software: Flexcube 116
- Banking Software: TCS BANCS
- Banking Software: Kaleidoscope
- Accounting Software: Tally ERP 90
- CRM Platforms: Salesforce
Disclaimer
I hereby declare that all the information provided is true to the best of my knowledge.
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Music
- Painting
Personal Information
Date of Birth: 04/10/85
Timeline
Teacher
Cuemath
09.2021 - 11.2023
Deputy Manager – Banker Authorizer
IDFC First Bank
11.2018 - 07.2021
Teller
Jana Small Finance Bank
12.2016 - 07.2018
Customer Service Executive
Yes Bank Limited
07.2014 - 12.2016
Accountant
VAP Technology
04.2013 - 02.2014
Article Trainee
M/s NAG & ASSOCIATES
12.2009 - 12.2011
ICWAI (Intermediate) -
B.Com (Hons) -
Calcutta University
Higher Secondary -
Asansol Girls College
ICSE -
Assembly of God’s Church School
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