MALKEL KELVIN MUTUGI NJOGU
Reachel' Enterprises
Nairobi, Nairobi Province
1
year of professional experience
Results-driven salesperson with expertise in customer service and relationship building. Committed to enhancing customer satisfaction and boosting sales through active listening and effective problem-solving.
Work History
Salesperson
8 Months- Greeted customers and identified household needs through attentive consultation
- Supported floor displays and maintained organized, appealing merchandise presentations
- Followed up with customers to confirm deliveries and address concerns
Salesperson
2 Months- Assisted customers in selecting furniture that meets their needs and preferences.
- Maintained knowledge of product features, benefits, and inventory levels.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Contributed to store cleanliness and organization, supporting a welcoming environment for shoppers.
- Managed product displays to enhance visual appeal and maximize sales opportunities.
- Resolved customer inquiries and concerns efficiently to maintain satisfaction levels.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded customer base through targeted prospecting and networking efforts.
Education
High School Diploma
Skills
Customer service
Customer relationship building
Customer engagement
Active listening
Networking
Sales presentations
PHOTOGRAPHY
Detail-oriented and creative photographer with two years of experience specializing in commercial/event photography.
"I have been a professional photographer for two years, starting with event photography before developing a specialization in commercial and event photography. My style blends candid emotion with intentional composition, and I rely heavily on natural light supported by clean studio setups when needed. I love translating a brand's identity into clear visual stories.
Timeline
Salesperson
Reachel' Enterprises
01.2026 - 09.2026Read More
Salesperson
FIT&FIX FURNITURE
11.2025 - 01.2026Read More
NGERU BOYS HIGH SCHOOL
High School Diploma
Read More