Summary
Skills
Work History
Education
Accomplishments
Certification
Overview
Generic
MAISY KENDY

MAISY KENDY

Nairobi

Summary

Dynamic and results-driven professional with a proven track record in customer relations, sales, and operations management. Skilled in leveraging business acumen to provide sustainable solutions and drive profitability. Adept at leading teams and implementing strategies to enhance workflow efficiency and customer satisfaction. Seeking to contribute expertise to a dynamic organization committed to excellence.

Skills

Salesforce

Work History

Business Development Representative

Hodi Technologies Ltd
08.2024 - Current
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Developed business pipeline using cold and warm techniques.
  • Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.

Team Captain

Metro by T-Mobile, CCI Global
12.2023 - 05.2024
  • Lead and supervise a team of customer service representatives, ensuring adherence to company standards and performance goals
  • Analyze team metrics to identify areas for improvement and implement strategies to optimize workflow efficiency
  • Allocate resources effectively to meet service level agreements and maintain high levels of customer satisfaction
  • Implement quality assurance programs to monitor and evaluate performance, ensuring compliance with company policies and procedures
  • Collaborate with Team Leaders/Operations Managers to address technical issues and support uninterrupted operations
  • Generate reports and analyze performance data to track key performance indicators and drive continuous improvement initiatives.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.

Customer Service Representative

Metro by T-Mobile, CCI Global
7 2023 - 11.2023
  • Managed inbound calls, addressed customer inquiries and complaints, and maintained customer databases
  • Provided coaching and feedback to team members to ensure consistent delivery of high-quality customer service
  • Contributed to revenue generation by upselling and cross-selling Metro by T-Mobile products
  • Collaborated with colleagues to achieve team goals and objectives, fostering a positive and collaborative work environment.

Customer Service Representative

Shutterfly, CCI Global
10.2022 - 06.2023
  • Responded to inbound calls, processed orders and payments, and resolved customer issues in a timely and professional manner
  • Proactively upsold and cross-sold products to maximize sales opportunities and increase revenue
  • Managed online customer inquiries via email and chat, ensuring prompt and accurate responses
  • Updated customer databases and collected feedback to monitor satisfaction levels and identify areas for improvement.

Debt Collector/Operations Officer

TenSpot Kenya Limited
04.2020 - 02.2022
  • Managed outstanding debts, negotiated payment plans, and handled customer inquiries
  • Provided information about products and services, and advised on company policies
  • Supervised day-to-day operations, delegated tasks, and conducted performance evaluations.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Brand Ambassador

Huawei Phones, Safaricom Shop
10.2019 - 02.2020
  • Represented the brand positively, assisted in content creation, and participated in event marketing
  • Generated brand awareness through word-of-mouth marketing and provided feedback on new products/services.

Assistant Teacher

St Mary's Sports View Academy
02.2019 - 09.2019
  • Supported lead teachers in classroom management, lesson preparation, and student engagement
  • Revised lesson material with students individually or in small groups and ensured a clean and safe classroom environment.

Education

Certified Public Accountant (CPA) -

Key Centre For Excellence Institute
Nairobi, Kenya
12.2022

Shutterfly Customer Service Training Certificate -

CCI Global
Nairobi, Kenya
10.2022

Metro by T-Mobile Customer Service Training Certificate -

CCI Global
Nairobi, Kenya
07.2023

IBM Data Analytic with Excel and R Professional Certificate -

Coursera
Online Class

Kenya Certificate of Secondary Education -

Uthiru Girls' High School
Nairobi, Kenya
11.2018

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 agents.

Certification

Certified customer service agent, CCI Global - 2 years

Overview

6
6
years of professional experience
160
160
years of post-secondary education
1
1
Certificate
3
3
Languages

Similar Profiles

  • MAISY KENDY

    MAISY KENDYMAISY KENDY

    Business Development Representative at Hodi Technologies LtdBusiness Development Representative at Hodi Technologies Ltd

    View Profile
  • SELMA ANYA

    SELMA ANYASELMA ANYA

    Senior Business Development Representative at Hodi TechnologiesSenior Business Development Representative at Hodi Technologies

    View Profile
  • Venkata Nagaraju Inakollu

    Venkata Nagaraju InakolluVenkata Nagaraju Inakollu

    Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)

    View Profile
MAISY KENDY