MAINA GITHINJI PETER
Nanyuki
Summary
To work in a dynamic and challenging environment in areas calling for dedication in the field of administration, accounting, auditing ,teaching, social working, planning, analyzing, and evaluation of decision making with a priority in continuous learning with a target towards achieving my best in my fields of competence and to be a role model in all spheres of my influence
An honest, self-motivated, result oriented person with the ability to work in an environment of least supervision and great interest in teamwork, target achievement and an advocate for corporate social responsibility and community empowerment. My level of education has taught a time manager and me to be creative, adaptable and persuasive.
Overview
17
17
years of professional experience
Work History
SENIOR OPERATIONS OFFICER
SBM BANK
11.2022 - Current
- Support succession plan by being a proxy to Assistant manager service delivery and customer service
- Authorize all customer instructions and system related entries within the approved limits and ensure all KYC requirements are met before transactions are processed
- Carry out the role of bank signatory within the approved limit
- Ensure compliance with internal and external regulatory requirements
- Accounts Management; Verification of account opening, closing and amendments of static data documents, ensuring proper filling is done and all the FDR receipts and the account opening Documents are under lock and key
- Comply with respective Money Laundering prevention procedures and be alert at all times to unusual activity and report to assistant manager, BM, Risk and Head-Branch Operations
TELLER/ CUSTOMER SERVICE OFFICER
SBM BANK
08.2018 - 11.2022
- Monitoring the Automatic teller machine and reconciling physical cash with core banking system
- Processing of remittance services such as money gram, western union, instant cash, express money, xoom, mukuru and transfast
- Processing telegraphic transfers, RTGS, fixed deposit, outward and inward Cheque capturing
- Reconciling branch sundry accounts, mismatched entries and minimizing income leakages by collecting bank charges
- Ensuring there is no income leakages by collecting all bank charges
- Great knowledge of payment products, Forex trade, Accounts management, Branch Operations, Operational Policies, Product guidelines, CBK Prudential Guidelines, operational risks and money laundering Act
- Resolution of customer queries and complain in line with the set SLA and TAT
- Revenue collection; Ensure 100% revenue collection in the branch
- Ensuring that all branch internal accounts, General Ledgers are reconciled on daily basis, and they are up to date
TELLER/ CUSTOMER SERVICE
CHASE BANK KENYA
04.2014 - 08.2018
- Check cashing, depositing, transfers, wire transfers
- Savings deposits, withdrawals
- Issuing negotiable items (cashier's checks, traveler's cheques)
- Payment collecting
- Promotion of the financial institution's products (loans, mortgages, accounts etc.)
- Business referrals (insurance, lending, etc.)
- Cash advances
- Resolving customer issues
- Balancing the vault, cash drawers, ATMs
- Batching and Processing Proof Work (Payment Coupons, Counter Slips)
- Ordering products for the customer (checks, deposit slips, etc.)
- Ensure the delivery of quality service to customers and the projection of a professional and warm image
- Educate customer on all our products and services and encourage them to participate and give feedback
- Update and Enrich customer data in the CRM within the agreed operational guidelines
- Take responsibility for acting on, following up customer instructions proactively and keeping customers updated on the status
- Avail customer instruments such as cheque book, pre-paid and debit cards within agreed timelines
- Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
- Ensure good housekeeping of the banking hall and proper floor management
Social Worker and Accountant
TNS Research International
01.2008 - 01.2009
- Worked with Christian Foundation for Aging
- Helping rural people to develop themselves
Education
Degree in Bachelor of Arts - Political Science & History
University of Nairobi
12.2013
Certified Public Accountant (CPA) - Accounting, Entrepreneurship, Cost Accounting Taxation, Auditing and Assurance, Quantitative Analysis, Financial Management & Financial Reporting
Vision Institute of Professionals
06.2014
Certificate in Computerized Accounting - QuickBooks, Sage and Pastel, practical Account experience and employability skills, ICT Basics
Vision Institute Of Professionals
12.2008
Certificate in Computer Applications - Introduction to Computer and Windows, MS Word, MS Excel, MS PowerPoint, MS Access, Adobe PageMaker
Reliance Computer Centre
Nanyuki04.2008
Kenya Certificate of Secondary Education - Mathematics, English, Kiswahili, Physics, Biology, Chemistry, Business Studies and Geography
Nanyuki High School
11.2007
Kenya Certificate of Primary Education - Mathematics, English, Kiswahili, science and Geography, History & Civics and Religious Education (GHCRE)
Timau Primary School
12.2003
Skills
- Compliance Management
- KYC Regulatory Knowledge
- Account Relationship Management
- Client Relations
Languages
English
Kiswahili
Organizational Social Skills
I am a humble God fearing person, quick learner, passionate, self-motivated, creative thinker, problem solver, efficient time manager, team player yet able to work independently and above all, an excellent written as well as verbal communicator with solid competence in working with computer Microsoft office.
Club Membership Organization
- Organization of Student Volunteers (OSV), 10/2009 - 05/2013
- Scouts Movement, Nanyuki High School
- Focal person with APHIA2EASTERN
- Football team, University of Nairobi and Nanyuki High School
Workshops And Seminars Attended
- 04/22/10 - 04/23/10, The first national Economic Conference for University Students at KICC, Strengthening the youth participation in Kenya development towards attainment of MDGs
- 11/25/09, Public lecture by Obiageli Ezekwesili, the vice-president, World Bank- African Region
- 11/03/09, Doha Trade and Development report on Kenya 2009, launch in Nairobi- Nairobi Safari Club, Presentation of findings and implementation of Doha agenda
- 11/10/11, Actively Participated the IYV+10 Academia symposiums held at Strathmore University, To mark the tenth anniversary of international year of volunteers meant to share volunteering experiences of various stakeholders
- 12/03/12, Actively participated in the university of Nairobi library open day, Promote the open access initiative, a worldwide movement aimed at harnessing the sharing and dissemination of information globally
Other Trainings Attended
- VISION INSTITUTE OF PROFESSIONALS, Self-Assessment / Self Esteem, Interpersonal Skills, Team work, Life skills, Homosexuality, HIV/AIDS and substance use
- HOPE WORLD WIDE KENYA, Trained as focal person in HIV/AIDS Awareness program
Personal Information
- Date of Birth: 11/23/88
- Gender: Male
- Nationality: Kenyan
Hobbies and Interests
- Swimming and socializing to initiate new ideas and skills
- Listening to music
- Reading business Journals
- Travelling
- Listening to motivational speakers
Timeline
SENIOR OPERATIONS OFFICER
SBM BANK
11.2022 - Current
TELLER/ CUSTOMER SERVICE OFFICER
SBM BANK
08.2018 - 11.2022
TELLER/ CUSTOMER SERVICE
CHASE BANK KENYA
04.2014 - 08.2018
Social Worker and Accountant
TNS Research International
01.2008 - 01.2009
Certified Public Accountant (CPA) - Accounting, Entrepreneurship, Cost Accounting Taxation, Auditing and Assurance, Quantitative Analysis, Financial Management & Financial Reporting
Vision Institute of Professionals
Certificate in Computerized Accounting - QuickBooks, Sage and Pastel, practical Account experience and employability skills, ICT Basics
Vision Institute Of Professionals
Certificate in Computer Applications - Introduction to Computer and Windows, MS Word, MS Excel, MS PowerPoint, MS Access, Adobe PageMaker
Reliance Computer Centre
Kenya Certificate of Secondary Education - Mathematics, English, Kiswahili, Physics, Biology, Chemistry, Business Studies and Geography
Nanyuki High School
Kenya Certificate of Primary Education - Mathematics, English, Kiswahili, science and Geography, History & Civics and Religious Education (GHCRE)
Timau Primary School
Degree in Bachelor of Arts - Political Science & History
University of Nairobi
Similar Profiles
Marie Joanne FORTUNO SAMINADENMarie Joanne FORTUNO SAMINADEN
Service Officer at Private Banking at SBM BankService Officer at Private Banking at SBM Bank
Marie Joanne FORTUNO SAMINADENMarie Joanne FORTUNO SAMINADEN
ProActive Risk Management Officer at SBM BankProActive Risk Management Officer at SBM Bank
JORGE STOCKJORGE STOCK
Chief Operating Officer at SBM BankChief Operating Officer at SBM Bank
Caleb Wanjohi MwangiCaleb Wanjohi Mwangi
Assistant Director – Accounting Services at County Government of LaikipiaAssistant Director – Accounting Services at County Government of Laikipia
MARY WANJIRU ANTHONYMARY WANJIRU ANTHONY
Casual Worker at Self Employed ServicesCasual Worker at Self Employed Services