Magreth Joseph .M. Otieno

Britam Holdings

02.2025 - Current

Managed a caseload of diverse clients while maintaining deadlines and prioritizing urgent matters effectively.
Assisted customers during the submission process with guidance on required documentation, leading to quicker resolutions overall.
Prevented fraud by diligently reviewing documentation for inconsistencies or discrepancies during the investigation phase.
Conducted thorough investigations for each claim, ensuring accuracy and validity before approval or denial.
Improved customer satisfaction by promptly addressing concerns and providing clear explanations of claim decisions.
Adapted quickly to new software tools introduced by the company, mastering the systems and helping others in their transition while maintaining productivity levels.
Interacted with clients and employees, which helped cultivate positive working relationships.
Maintained strict confidentiality with all personal data as per company guidelines.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Analyzed information gathered by investigation and reported findings and recommendations.
Identified suspicious losses and contacted manager for investigative assistance.