Microsoft word
Magreth Joseph .M. Otieno
Actuary
Dar Es Salaam,Tanzania
Summary
Dynamic Claims Analyst Intern at Britam Holdings with proven expertise in claims analysis and risk management. Enhanced customer satisfaction through effective communication and problem-solving, while mastering new software tools. Successfully identified fraudulent claims, contributing to a more efficient claims process and fostering positive client relationships.
Professional with strong background in analyzing and resolving claims. Skilled in evaluating data, identifying discrepancies, and ensuring compliance. Known for collaborative efforts and achieving impactful results. Adaptable to changing needs and driven by focus on accuracy and efficiency. Solid foundation in problem-solving, critical thinking, and communication.
Overview
2
2
Languages
3
3
years of post-secondary education
Work History
Claims Analyst Intern
Britam Holdings
02.2025 - Current
- Managed a caseload of diverse clients while maintaining deadlines and prioritizing urgent matters effectively.
- Assisted customers during the submission process with guidance on required documentation, leading to quicker resolutions overall.
- Prevented fraud by diligently reviewing documentation for inconsistencies or discrepancies during the investigation phase.
- Conducted thorough investigations for each claim, ensuring accuracy and validity before approval or denial.
- Improved customer satisfaction by promptly addressing concerns and providing clear explanations of claim decisions.
- Adapted quickly to new software tools introduced by the company, mastering the systems and helping others in their transition while maintaining productivity levels.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Identified suspicious losses and contacted manager for investigative assistance.
Education
Bachelor of Science - Actuarial Science
University of Dar Es Salaam
Dar Es Salaam 11.2020 - 11.2023
Skills
Claims analysis
Interpersonal and written communication
Insurance policy knowledge
Teamwork and collaboration
Computer literacy
Problem-solving abilities
Multitasking Abilities
Risk management
Software
Microsoft excel
Power point
Python
Timeline
Claims Analyst Intern
Britam Holdings
02.2025 - Current
Bachelor of Science - Actuarial Science
University of Dar Es Salaam
11.2020 - 11.2023