Maggie Gakinya

• Provide support to Sales Director - Kenya and UK Export department with regards pricing and technical support.
• Liaise with the SLS UK office regarding delivery times, status of orders, product availability, packing issue and payment, and ensure that customers are promptly advised accordingly
• Prepare quotations for Customers/prospects in a range of currencies, more usually GB Pounds, US Dollars, Euros and Kenya Shillings, in accordance with the guidelines and training provided by your Manager.
• Maintain good customer relationships with all of SLs clients and visit where appropriate, to discuss quotations, supply issues and ongoing support in general,where it is deemed this will enhance SLS/customer relationships
• Attend and assist with customer presentations and or conferences, as part of the SLS Kenya sales team.
• Maintain positive vendor relations to build strong partnerships.

• Responsible for developing and delivering on a business plan (for your product(s) and/or brand(s))
• Covering sales and revenue, marketing, and promoting the organization's presence throughout Kenya.
• Service and maintain existing business while penetrating new customers through rigorous and tactical sales approaches to achieve the sales targets for the assigned products and customers.
• Actively promote products through field activities such as visits, presentations, demonstrations,workshops and exhibitions.
• Apt technical skills where necessary in installation and trainings, application support and troubleshooting to ensure effective adoption and longevity of your products.
• Collaborate with team members to cross-sell products into the assigned customer base.
• Maintain business efficiency through forecasting and inventory management to ensure that orders are fulfilled on time while concurrently minimizing wastage.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports;making recommendations to management.
• Utilization of CRM to record, track and analyze sales activity and sales administration.
• Keep management informed by submitting activity and results reports, weekly work plans, and monthly, quarterly and annual analyses.
• Monitor competition and market trends by gathering current marketplace information on pricing,products, new products, trends, and merchandising techniques.
• Continuously develop interpersonal skills, product depth and market knowledge through various trainings, publications, personal networks and participating in professional societies.

• Introduce new laboratory solutions according to customer's specific workflows and technologies required for various research projects.
• Collaborate effectively with team members, contributing to a positive work environment and efficient project progress.
• Cultivate strong communication skills through frequent interactions with researchers from other departments or institutions during collaborative projects.
• Handle customer relations issues, enabling quick resolution, and client satisfaction.
• Resolve customer issues quickly to close deals and boost client satisfaction.
• Increase sales revenue by developing and implementing effective sales strategies.
• Build long-lasting client relationships through excellent customer service and consistent followups.
• Organize regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Close lucrative sales deals using strong negotiation and persuasion skills.
• Coach employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintain relationships with customers and identify new ones by identifying needs and offering appropriate services.
• Negotiate contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Coach and counsel sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Develop comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Analyze market trends to identify new business opportunities, leading to expansion into profitable territories.

• Analyze sales performance to identify areas of weakness, making recommendations to improve sales.
• Utilization of CRM to record, track and analyze sales activity and sales administration.
• Provide hands-on/on-site troubleshooting during complex customer applications demonstrations and Trainings.
• Plan and design product presentations to the research scientists.

• Conduct presentation of instruments and capabilities at conferences and potential

• Build strong relationships with clients, resulting in repeat business and increased revenue.

• Gather business and application requirements and feed application related customer needs

• Negotiate contracts with vendors, ensuring favorable terms that benefited both parties involved.
• Conduct regular assessments of market trends, adapting tactics as needed to stay ahead of competitors'' strategies.
• Organize and attended trade shows to showcase the company's products, generating interest from potential clients.

• Assist customers with prompt support in-person and via telephone.
• Handle customer inquiries, complaints, and returns of goods professionally, ensuring a positive experience for all clients.
• Increase sales by building strong customer relationships and providing excellent service.
• Build rapport with repeat customers, fostering long-term loyalty to the brand.
• Use consultative sales techniques to understand customer needs and recommend relevant products and services.
• Boost store revenue through upselling and cross-selling techniques.
• Help customers locate products and checked store system for products.
• Develop innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.