MAGDALYNNE NJOKI GICHURU

• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Managed accounts to retain existing relationships and grow share of business.

• Maintained accurate records of guest information through diligent documentation and data entry efforts.
• Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
• Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
• Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
• Utilized the property management system proficiently for seamless reservation processing and updates.
• Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.

• Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
• Assisted in evaluating and analyzing offers received from suppliers and service providers.
• Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
• Provided purchase information to support budget planning, expenditures and financial commitments.
• Collected and analyzed current market information to procure inputs and supplies from variety of sources.

Sales & marketing

• Wrote engaging and successful marketing, advertising, and website copy.
• Created customized marketing materials to increase product awareness.
• Generated reports to support development and implementation of marketing plans.
• Researched and evaluated potential new markets and products.

• Participating in Tent activities at the Police stations, Barracks, Prisons and GSU Camps and explaining to them more about the institution
• Making presentations about the courses offered at the institute to the security personnel during their morning parades
• Attaining the set target of 15 students for every intake, and at least 5 students for the short program
• Visiting various offices across Kenya to ask for permission to pitch tents or have presentations.

• Creating awareness about the bank by making presentations, tent activations and walk ins visit to different visits
• Selling bank products and services to existing and prospective clients
• Visiting Corporates and making presentations on the services offered so as to open Business accounts with the Bank
• Maintaining a good rapport with the clients
• Creating a good pipeline for easy follow up with clients.