Magdaline Ihiga

Achievements

• Made data-driven recommendation to management to improve customer experience which led to increase in daily Active customers by 700K & increase in customers using >1GB by 3.8Mn in 2 years
• Fostered communication of KPIs across the Data team helping them prioritize their backlog leading to improved turn around by 30%
• Improved monetization for Data by 14% through analysis
• Identified,analyzed Data leakage through analysis which led to KES.2M daily savings & recommended improvements opportunities
• Developed a daily KPI scorecard comparing mission Vs. actual performance.
• Resulted in improved productivity by about 30%
• Drove automation of reports saving 2hours daily on time for reporting

Roles

• Kept detailed records of daily, Monthly & Quarterly progress to identify and correct areas needing improvement
• Worked with stakeholders to model, document and communicate the KPIs required towards achieving the company's strategy
• Performed statistical analyses to gather data for operational and forecast team needs
• Prepared annual budgets with controls to prevent overages
• Accomplished multiple tasks within established timeframes
• Financial modelling; documentation & post launch of all new products
• Research and industry benchmarking to improve customer experience

Achievements

• Managed the Business Intelligence Team of 4. Enhanced the productivity by 40%
• Reduced inefficiencies and Improved forecasting accuracy to 98%
• Reduced Airtel Money churn by about 15% by coming up with retention strategies
• Controlled costs and optimized spending via restructuring of budgets for Marketing
• Increased Airtel Money customer engagement leading to improved
  revenues by 5% daily

Roles

• Prepared Marketing annual budgets with controls to prevent overages
• Kept detailed records of daily & Monthly progress to identify and correct areas needing improvement
• Performed statistical analyses to gather data for monthly revenue and marketing costs projections for team needs
• Maximized performance by monitoring daily activities and mentoring team members
• Released monthly Industry Bench marking analysis & insights of all new products to the relevant stakeholders
• Prepared and kept detailed records progress for all Group reviews
• Applied customer feedback to develop process improvements and support long-term business needs
• Delivered feedback to decision-makers regarding employee performance and training needs
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Maintained professional, organized and safe environment for employees and patrons
• Monitored departmental expenditures to mitigate risk of overages
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

Achievements

• Reinforced the decision-making abilities of the CEO through daily & monthly insights
• Led in the Business continuity plan during the 2017 election period

Roles

• Prepared Group Review presentations for the Chief Executive Officer
• Updated Monthly & Quarterly spreadsheets and databases to track, analyze and report on KPIs for the CEO
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
• Prepared Board Pack papers for members of board of directors and executive team
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Documented and distributed meeting notes to identify, analyze and improve workflows

Achievements

• Resolved reporting of revenues for Combo bundles (UnlimiNet) through Analysis. This led to increase in allocation to Data revenues from 70% to 95% and vice versa for voice
• Steered the Marketing team in an overhaul of tariffs for various products. Resulted in tariff
  simplification from 30+ to
• Led in setting of Monthly revenue targets, tracking and publishing results. This enhanced productivity by 20%
• Accountable for commercial audit for all products launched during the year. This raised the score from unsatisfactory to satisfactory
• Worked with 3 functional teams to migrate data from Management information systems to Business Intelligence. Achieved

Roles

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
• Evaluated suppliers to maintain cost controls and improve operations
• Prepared annual budgets with controls to prevent overages.
• Maximized performance by monitoring daily ,monthly & Quarterly activities
• Kept detailed records of daily KPIs to identify and correct areas needing improvement
• Performed statistical analyses to gather data for operational and forecast team need

Achievements

• Improved Kenya's score to position 1 from 12 among 18 OPCOs by ensuring timely & accurate submission of reports
• Conducted the collection of data, complication and Modeling of the Mobile Virtue Network Operator(MVNO) Business Proposal

Roles

• Presented results of mathematical modeling and data analysis to management or other end users
• Analyzed and published monthly segment-wise P&Ls
• Complied and submitted monthly group reports
• Reviewed monthly revenue reporting. Ensured 99% accuracy
• Determined and developed algorithms to improve and optimize operational processes
• Evaluated new products & ensured that they were competitive
• Devised modeling and measuring techniques using statistical & engineering methods
• Performed validation and testing of models to promote adequacy and reformulate models as necessary

Achievements

• Determined the credit limits to our partners. This reduced bad debts by 15%
• Managed a team of 2 from Fixed Assets in the shared center services in India and ensured timely reporting

Roles

• Billing and collection of Monthly revenues from partners
• Developed team communications and information for meetings
• Drove operational improvements which resulted in accurate reporting and reduction of bad debts
• Reviewed the fixed assets register in collaboration with the shared services team to achieve target results
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• AP-GL vendor reconciliations and Account analysis for accruals

Roles

• Reviewed reported monthly revenue in the Profit & Loss
• Responsible for revenue variance analysis Budget vs. Actual
• Tracked and published Daily KPIs to management highlighting key insights
• Weekly bucket wise, customer and product profitability analysis

• Daily Bank- shop reconciliations between 5 banks & 18 shops
  Roles
• AP-GL vendor reconciliations and preparing aging and Account analysis of all accruals