Magdalene Wanene
Githunguri KiambuDistrict
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Smarthome Supermarket by mastering cash handling and problem-solving. My adaptability and commitment to cleanliness ensured operational efficiency and positive dining experiences, showcasing my dedication to both hard and soft skills crucial in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Fast Food Cashier
Smarthome Supermarket
Githunguri Kiambu
02.2021 - 03.2024
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Education
High School Diploma -
Miguta Secondary School
Githunguri Kiambu Kenya11.2019
Skills
- Customer Service
- Cleaning
- Cash Handling
- Punctual and Reliable
- Cleanliness and hygiene
- Problem-Solving
- Payment Processing
- Safe Food Handling
- Cleaning and sanitization
- Cash handling expertise
- Product Promotion
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Timeline
Fast Food Cashier
Smarthome Supermarket
02.2021 - 03.2024
High School Diploma -
Miguta Secondary School