Summary
Overview
Work History
Education
Skills
Personal Information
References
Extracurricular Activities
Timeline
Generic
MAGAMBO RUGWIZA

MAGAMBO RUGWIZA

Manufacturing, Production, Operations Management
Perth,WA

Summary

Hardworking and experienced manager with several years of experience serving as a supportive and integral employee in high volume client settings. Experienced in creating well motivated to make growth in the company selling products and company activities providing clients with optimal customer and more productivity, Bringing forth the ability to manage the entire process settings with poise and grace, in addition to managing a variety of administrative duties. Eager to join a new team of people, and assist them as a dedicated and passionate employee. Experienced and energetic Manager with over ten years (10) of experience effectively managing productivities, marketing, projects company's business operations from conception to completion. Adept in using digital marketing platforms to increase sales and overall company productivity. Experienced in preparing and overseeing online, locally, international and print marketing campaigns, resulting in an increase in partner relations for the company. Adept in monitoring and reporting business operations objectives, to maintain necessary internal communications within the company. Pragmatic and result oriented, I am determined to build market presence in the next company I join. Resourceful and dedicated with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Experienced business management and leadership with over six years of experience overseeing and managing content for business operations in manufacturing and production Knowledgeable about selecting features that are topical, interesting, and friendly follow up Bringing forth superior leadership skills and a lifelong passion for business growth Adept in supervising all operations and planning compelling content for busness marketing publications.and reports. Innovative and motivated Operations Manager with vast experience creating more ideas and managing the operations presence of companies and brands. Bringing forth experience developing and managing trend-aware company productivity on various platforms, resulting in an active community of clients Adept in building engaging campaigns for clients that result in higher quality and clients traffic patterns and greater success. Skilled and dynamic company Manager with excellent leadership and management abilities. Adept in overseeing all company's operations, and committed to serving as a positive and motivating team leader. Experienced in managing and training employees, handling financial all business activities and implementing powerful marketing strategies.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Head of Operations

MJR Aussie Company Limited
Dar es salaam
02.2020 - 06.2024
  • Developed and maintained positive relationships with customers, vendors, and other stakeholders, resulting in a 100% increase in customer retention
  • Developed and implemented a customer service strategy that improved customer satisfaction ratings by 99%
  • Led a successful business turnaround, increasing company profitability by 95% in 10 years
  • Negotiated and closed major deals with Fortune in different companies, increasing company revenue by 65% yearly
  • Developed and maintained relationships with key stakeholders, resulting in increased brand recognition and trust
  • Recruited and managed a team of 69 high-performing professionals
  • Created a performance-based incentive system that increased employee productivity by 55%
  • Developed and implemented a new customer service model that improved customer satisfaction scores by 90%
  • working with other senior staff on strategic planning, ensuring that staff are all aware of operational best practices and implementing new technologies
  • Ensuring operational systems are in place , creating accountability measures, and ensuring staff empowerment, leadership development, and commitment to the mission.

General Manager

GMR & BBT Beyond BordersTeam East Africa Office
Kampala Uganda, Nairobi Kenya
03.2017 - 07.2020
  • Liaise with other managers to formulate objectives and understand requirements
  • Estimate costs and prepare budgets
  • Organize workflow to meet specifications and deadlines
  • Monitor production to resolve issues
  • Supervise and evaluate performance of production personnel (quality inspectors, workers etc.)
  • Determine amount of necessary resources (workforce, raw materials etc.)
  • Approve maintenance work, purchasing of equipment etc.
  • Ensure output meets quality standards
  • Enforce health and safety precautions
  • Report to upper management
  • Worked with the store manager to develop and execute a store budget that resulted in a 55% reduction in overhead costs
  • Proven experience as production director
  • Deep knowledge of production management
  • Understanding of quality standards and health & safety regulations
  • Knowledge of performance evaluation and budgeting concepts
  • Experience in reporting on key production metrics
  • Proficient in MS Office and ERP software
  • Outstanding communication ability
  • Excellent organizational and leaderships skills
  • Attention to detail
  • Strong decision-making skills and a results-driven approach
  • BSc/Ba in business administration or relevant field is preferred
  • Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information
  • Created reports and documents as requested by the office manager
  • Created and maintained detailed general ledger accounts and maintained accurate records of financial transactions
  • Created and maintained an accurate general ledger, resulting in accurate financial reporting and analysis
  • Plans and organizes daily activities related to production and operational measures productivity by analyzing performance data, financial data, and activity reports. Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations

Business & Sales Manager

Fremantle Marine services
Perth Western Australia
04.2016 - 11.2017
  • In this position, I have experience and skills also knowledge in operational strategic plan through the development of policies, procedures, and processes that focus on continual growth in sales
  • I have strong oral and written communication skills
  • Proven ability to lead a team to meet quotas
  • Excellent leadership skills
  • Experience in setting sales goals
  • Results-oriented with strong analytical skills
  • Deep understanding of CRM systems and best practices
  • Very well knowledge in Marine by going through 7 months training learning about marines before the job placement
  • Liaison with existing and future Clients, maintaining relationships and ensuring delivery and execution of service and contractual objectives
  • Provide direction for the manning of vessels within the fleet
  • Oversee new builds, potential acquisitions, and/or chartered vessels when required
  • Implementation of Company SMS and Vessel Operations Manuals
  • Review and submit the new clients lead and follow up for the approval of new contractors and suppliers
  • Experience within the marine industry, with sound general knowledge across various sectors
  • I did demonstrate leadership by facilitating the development of individuals and relationships internally and externally in sales as a manager
  • Strong and effective communication skills, with the ability to reach solutions through active listening of alternative perspectives and ideas in sales and some training for the employees, and also I was conducting employees weekly training
  • Ability to identify potential gaps in operational functions for the company growth also industry changes & demands and developing solutions and implementing proactively
  • Safety-focused work ethic with the ability to communicate HSE items effectively
  • Excellent leadership and communication skills
  • I have great knowledge of maritime safety regulations and industry standards
  • Proven experience in sales office management
  • Commitment to safety and customer satisfaction.

Warehouse Manager

FD Austria Vienna
Vienna
02.2015 - 04.2016
  • Assigne responsibilities to professionals working in the facility (storage tasks, order prep, cleaning, etc
  • Prioritize safety
  • Oversee goods receipt and dispatch
  • Inventory control
  • Optimise the space
  • Plan the logistics strategy.
  • Responsible for transporting goods from distribution centers to customers
  • Followed a specified schedule and identified the most efficient routes to avoid delays
  • Conducted regular vehicle check-ups and maintenance to keep company vehicles in good working condition
  • Delivered a wide variety of items to different addresses and through different routes
  • Followed routes and time schedule
  • Loaded, unloaded, prepared, inspected, and operated a delivery vehicle
  • Asked for feedback on provided services and resolved clients' complaints
  • Collected payments
  • Informed customers about new products and services
  • Completed logs and reports
  • Followed DOT regulations and safety standards. Supervisor daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service. Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime.

Farm Activities Supervisor

Western Australia Farm Agricultural and Dairy Farm
Western Australia Agricultural Farm
03.2012 - 01.2015
  • Planted and harvested crops, pruned the vinegar, removed dead weeds, used pesticides and applied them on weeds, and cleaned work areas
  • Maintained and was responsible for equipment and machinery; performed quality checks
  • Developed schedules; managed, monitored, and coordinated 130 other farm workers
  • Participated in the weekly team meetings with managers and informed them on crop progress
  • Worked under pressure; performed repetitive tasks; handled heavy loads; physically demanding; paid attention to detail; combination of sitting, standing, walking; stood for extended periods; bending, crouching, kneeling; tight deadlines
  • Performed assorted tasks for this corn and soybean farmer
  • Operated and maintained tractors, combines, and other farm equipment
  • Serviced and repaired additional equipment that included seed drills, manure spreaders, and sprayers
  • Performed preventive maintenance; lubricated and replaced worn or broken parts.

Education

Bachelor of business - undefined

Murdoch University
02.2007 - 11 2011

Bachelor of Business Administration / Human Resources Management and Development - undefined

Murdoch University
01.2011 - undefined

Master - undefined

Murdoch University
01.2019 - 11 2021

Diploma In Cathode Protection Engineering - Engineering (Pre-Engineering)

Allison UK
01.2023 - 2 2024

IT computer science engineering - undefined

Serbo computer centre
02.2002 - 12 2004

Caregiver (Health) - undefined

Care giver Elderly
10.2023 - 3 2024

Skills

Computer Skills

Personal Information

  • Nationality: Australian
  • Driving License: yes

References

Flo Glori, Mjrmamiebongo company, glory.vincent.gv@gmail.com, +255 67 390 7696

Extracurricular Activities

Supervisor, Western Australia Perth multicultural services, Perth Western Australia, 01/2003, 12/2003

Timeline

Caregiver (Health) - undefined

Care giver Elderly
10.2023 - 3 2024

Diploma In Cathode Protection Engineering - Engineering (Pre-Engineering)

Allison UK
01.2023 - 2 2024

Head of Operations

MJR Aussie Company Limited
02.2020 - 06.2024

Master - undefined

Murdoch University
01.2019 - 11 2021

General Manager

GMR & BBT Beyond BordersTeam East Africa Office
03.2017 - 07.2020

Business & Sales Manager

Fremantle Marine services
04.2016 - 11.2017

Warehouse Manager

FD Austria Vienna
02.2015 - 04.2016

Farm Activities Supervisor

Western Australia Farm Agricultural and Dairy Farm
03.2012 - 01.2015

Bachelor of Business Administration / Human Resources Management and Development - undefined

Murdoch University
01.2011 - undefined

Bachelor of business - undefined

Murdoch University
02.2007 - 11 2011

IT computer science engineering - undefined

Serbo computer centre
02.2002 - 12 2004
MAGAMBO RUGWIZAManufacturing, Production, Operations Management