Mackleen Awuor
Nairobi
Summary
With a strong history in supporting executives, I offer exceptional organizational skills, effective communication abilities, and a proactive problem-solving approach. My experience involves managing calenders, coordinating complex travel arrangements, and handling confidential information adeptly, effectively supporting senior executives in environments where demands are high and time is limited.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Assistant
Wing Assistant
01.2024 - 08.2024
- Preparing and filing tax returns in compliance with US government regulations.
- Tracking and categorizing expenses using Quickbooks.
- Oversaw property calendars and scheduling, minimizing double bookings and optimizing property utilization.
- Handled an average of 10 guest inquiries daily, employing prompt and personalized responses to enhance customer satisfaction and drive repeat bookings.
- Directed a seamless communication flow throughout guests' stays, resulting in a 15% decrease in post-stay issues and a 20% rise in positive reviews, consequently boosting property ratings and attracting more bookings.
Executive Assistant
County Director of TVET Kisumu and Siaya Counties
01.2023 - 12.2023
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Tracked expenses using Quickbooks to comply with budgets.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices and employee reimbursements.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
Executive Assistant
20 Four 7VA
01.2022 - 12.2022
- Handled confidential and sensitive information with discretion and tact.
- Used Quickbooks to track expenses and invoices.
- Managed travel arrangements for management, securing cost-effective bookings and crafting well-organized itineraries, resulting in a 20% reduction in travel expenses while ensuring seamless travel experiences.
- Coordinated and scheduled over 50 meetings and appointments for senior management annually, optimizing their time management and productivity.
- Handled a high volume of incoming calls and emails for staff members, providing timely responses and ensuring efficient communication flow, averaging 50 inquiries per day with a 95% resolution rate.
- Maintained and updated databases, spreadsheets, and other systems, ensuring data integrity and supporting organizational operations, processing over 100 data entries weekly with 100% accuracy.
Education
Bachelor of Commerce - Finance
Kenyatta University
07.2021
High School Diploma -
Chemilil Academy
11.2015
Skills
- Financial Analysis
- Invoicing and collections
- Quickbooks
- Calendly
- Asana
- G-suite
- Slack
- Canva
- Evernote
- LastPass
- Notion
- Google Travel
Certification
- Certified Public Accountant V, 04/2023, KASNEB
- Leadership development and Mentorship, 01/2019, Kenyatta University
Languages
English
Native language
French
Beginner
A1
Timeline
Executive Assistant
Wing Assistant
01.2024 - 08.2024
Executive Assistant
County Director of TVET Kisumu and Siaya Counties
01.2023 - 12.2023
Executive Assistant
20 Four 7VA
01.2022 - 12.2022
High School Diploma -
Chemilil Academy
- Certified Public Accountant V, 04/2023, KASNEB
- Leadership development and Mentorship, 01/2019, Kenyatta University
Bachelor of Commerce - Finance
Kenyatta University
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