MACHARIA DENNIS MUNENE
IT TECHNICIAN
KANGEMA,KENYA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
IT TECHNICIAN
GOLDMAN CORE SOLUTIONS
MWEA, KENYA
03.2021 - 03.2022
- CCTV camera installation Surveillance duties in Embu Children Hospital Software installation and maintenance Technical support for M-Tolori app
- Other duties as accorded by the CEO.
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Monitored systems in operation and quickly troubleshoot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recommended new and replacement hardware and software purchases.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed troubleshooting to correct computer hardware and software malfunctions.
COMPUTOR TUTOR
BEKAR COLLEGE OF PROFESSIONAL STUDIES & VOCATIONAL TRAINING
MWEA, KENYA
01.2019 - 03.2021
- DUTIES : Teaching computer packages, Entrepreneurship and other duties as directed by the Director.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
UPPER CLASS TEACHER
UPRAISNG ACADEMY
KANGEMA, KENYA
05.2014 - 08.2014
- Teaching Science and Mathematics
- Attending to other duties as accorded by the head teacher.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
Education
AWARD: KENYA CERTIFICATE oF PRIMARY EDUCATION -
IHIGA PRIMARY SCHOOL
KANGEMA 01.2001 - 01.2009
AWARD : KENYA CERTIFICATE oF SECONDARY EDUCATION -
MURANG'A HIGH SCHOOL
MURANG'A 01.2010 - 01.2013
Certificate in ICT & Computer Application - undefined
Bekar College of Professionals
AWARD
01.2019 - 12.2019
BACHELORS oF LAW -
ANNEX SCHOOL oF LAW
ELDORET 09.2014 - 12.2018
Skills
OPERATING SYSTEM : Windows, Windows NT, Window 95,96,2000, 20032007, XP, Windows 8, 81 and 10
Desktop Technical Support
Application installations
Technical Support
Network component installations
Wireless Networking
Hardware and software installation
Technical Writing
Desktop and laptop installations
HOBBIES
v Reading widely
v Travelling
v Learning new things
v Drawing
v Cooking
v Watching movies
v Playing and watching football
REFEREES
1. BETH WAMBUI KARIMI
THE DIRECTOR
BEKAR COLLEGE OF PROFESSIONALS
PO BOX 344
WANG’URU
0722 348 967
2. HARON WACHIRA
BISHOP
GIKUI CHRISTIAN COMMUNITY CHURCH
P.O. BOX 17
KANGEMA
CELL PHONE: 0723 691 835
3. SAMMY MOYA MUGUCHIA
THE DIRECTOR
GOLDMAN CORE SOLUTIONS
CELL PHONE: 0726 411 449
Timeline
IT TECHNICIAN
GOLDMAN CORE SOLUTIONS
03.2021 - 03.2022
COMPUTOR TUTOR
BEKAR COLLEGE OF PROFESSIONAL STUDIES & VOCATIONAL TRAINING
01.2019 - 03.2021
Certificate in ICT & Computer Application - undefined
Bekar College of Professionals
AWARD
01.2019 - 12.2019
BACHELORS oF LAW -
ANNEX SCHOOL oF LAW
09.2014 - 12.2018
UPPER CLASS TEACHER
UPRAISNG ACADEMY
05.2014 - 08.2014
AWARD : KENYA CERTIFICATE oF SECONDARY EDUCATION -
MURANG'A HIGH SCHOOL
01.2010 - 01.2013
AWARD: KENYA CERTIFICATE oF PRIMARY EDUCATION -
IHIGA PRIMARY SCHOOL
01.2001 - 01.2009