George Mwaura
Project Manager
Nairobi,Kenya
Summary
A Project Manager seeking to revolutionize the Financial Services Industry by creating value and building new businesses that transform the traditional business models through innovative ways and strategic partnerships. I have the ability to deliver business propositions that deliver holistic solutions in-line with the organization’s overall strategy.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Project Manager
NCBA Bank
Nairobi, Kenya
01.2019 - Current
- Facilitate the management and execution of strategic project initiatives of medium to high level of complexity and with multiple stakeholders across the different East & Central African markets the business operates in including new market prospects;
- Developing comprehensive monitoring of risks, issues, dependencies, contingency plans, and available resources to remove any blockers resulting in over 95% of milestones achieved on time.
- Planned, tested and led the roll-out of an agent-financing proposition in Ivory Coast and Rwanda targeting MTN agents & merchants;
- Providing regular status updates to appropriate stakeholder groups, steering committees and executive leadership to make sure all parties were aware of project progress;
- Establish and monitor budget requirements with regular review of billing and contracts;
- Led the Portfolio Management team in re-engineering the CRB (Credit Reference Bureau) reporting process and implemented an automated system for 7 different products spanning across 5 different countries;
- Instrumental in the delivery of the of the pilot launch of the mobile money overdraft product in Uganda: a collaboration with MTN;
Application Support Specialist
Commercial Bank of Africa
Nairobi, Kenya
09.2017 - 01.2019
- Technical project lead in the M-Shwari re-design initiative that was aimed at, mostly, ensuring that the loan request transaction type was changed from Asynchronous to synchronous. This led to customer complaints dropping by 90%;
- Successfully collaborated with developers & vendors and to perform root cause analysis of all issues;
- Through timely resolution of critical incidents and continuous improvement of the enterprise monitoring tool, was able to maintain an uptime of 99% on all systems that we supported;
- Responsible for originating, designing & documenting of requirements for all projects that were initiated through problem management and seeing them through deployment and coming up with KPIs to monitor their success.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
Team Lead: Technical Services
Commercial Bank of Africa
Nairobi, Kenya
11.2014 - 08.2017
- Provided requirements, planned, tested and was critical in the roll-out of HP BSM: an enterprise monitoring tool that is meant to provide a 360-degree view of all systems and products: allowing pro-active monitoring and troubleshooting;
- Managed the 24 x 7 service desk which, successfully, was able to maintain a systems uptime of over 99%;
- Key resource in the implementation of the Service Delivery Framework
- Lead technical resource responsible in implementing ITIL best practices within the Service Desk;
- Ensured strict adherence of all the laid down IT policies and procedures that govern aspects of system monitoring, maintenance, support, security and change;
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Service Desk Officer
Commercial Bank of Africa
Nairobi, Kenya
10.2012 - 10.2014
- Reviewed, tested and implemented system updates, patches, fixes and corrections provided by internal developers & 3rd party vendors;
- Monitored and provided 1st level support to all systems. Through successfully achieving this, was able to maintain an uptime of over 99%;
- Responsible in documenting all service desk processed, incident reports and root cause analysis;
- Timely communication of incidents to all stakeholders from time of inception to resolution.
Education
Prince2 Practitioner
Techno Brain
Nairobi 05.2016 - 05.2016
ITIL V3 Foundation
Talk IT
Nairobi 11.2013 - 11.2013
Bachelor of Science - Information Systems And Technology
United States International University
Nairobi 09.2008 - 08.2012
Skills
Program Management
Timeline
Project Manager
NCBA Bank
01.2019 - Current
Application Support Specialist
Commercial Bank of Africa
09.2017 - 01.2019
Prince2 Practitioner
Techno Brain
05.2016 - 05.2016
Team Lead: Technical Services
Commercial Bank of Africa
11.2014 - 08.2017
ITIL V3 Foundation
Talk IT
11.2013 - 11.2013
Service Desk Officer
Commercial Bank of Africa
10.2012 - 10.2014
Bachelor of Science - Information Systems And Technology
United States International University
09.2008 - 08.2012
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