LYRIC KEZZIAH
Hospitality In Tourism And Travel Management
Nairobi,30
Summary
Dynamic Brand Manager and Project Supervisor with extensive expertise in managing administrative functions and a diverse skill set beyond the tourism industry. Proven track record of driving brand growth and enhancing customer engagement through innovative marketing strategies and effective project management. Adept at leading cross-functional teams to achieve organizational goals while maintaining a keen focus on operational efficiency. Committed to leveraging creativity and analytical skills to deliver impactful results in fast-paced environments.
Overview
2026
2026
years of professional experience
3
3
Certifications
6
6
Languages
Work History
Receptionist (Customer service)
Mukuru Promotion Centre
- Maintaining the security and telecommunications system.
- Receiving, transferring calls taking messages from clients, and providing them with information.
- Serving the visitors by greeting, welcoming, and directing them appropriately by maintaining the department’s directories.
- Booking meetings.
- Arranging couriers, filling and binding of reports.
Social Office Worker
Mukuru Promotion Centre
- Identification of needy cases through assessments, case management, and referrals and prepared case profiles for the needy/vulnerable pupils for sponsorship opportunities.
- Conducting home visits for needy learners in order to access their home situations.
- Prepared inventory trackers for the slum businesses funded by MPC.
- Participated in and led some of the life skills mentorship and motivational talks.
- Worked closely with the child protection and safeguarding office to ensure the best interests of children as well as their rights are protected and upheld.
- Networking and linking the immediate community with other stakeholders.
Assistant Manager
Dormcap (Janta Capital and Wayapay)
- Building core financial models to determine fee and subscription structure feasibility for consumer banking products.
- Performing ad-hoc diligence projects for Janta portfolio companies spanning telecommunication, ag tech, textile curation, and fintech industries.
- Curating interdisciplinary training materials based on individual talent interests.
Housekeeping
Funzi Keys
- Record keeping and reporting.
- Safety and hygiene.
- Guest service support.
- Laundry duties.
- Room preparation.
- Cleaning and maintenance.
- Eventhough in between school breaks, I took part in some hotel housekeeping duties at Funzi keys under the management before sudden closure.
Brand Manager & Project Supervisor
Generic Brands Limited
06.2025 - 11.2025
- Lead annual brand plans and monthly content calendars across TikTok/IG/FB; manage copy, creative briefs, and publishing cadence.
- Lead agency collaboration (Top Touch Marketing): 30-60-90 frameworks, KPI setting, weekly performance reviews, and optimization loops.
- Oversee POSM design/print and deployment; ensure timely replenishment and display integrity.
- Track sell-through, OSA/OOS, promo compliance, and campaign ROI; present EOM executive reports to leadership.
- Generic Brands Limited (GBL), Kenya
- Key Projects: Carrefour x GBL Partnership Deck: Value proposition, joint marketing calendar, and activation blueprint.
- Top Touch 30-60-90 Activation Plan: BA training (SOPs, scripts), ROI framework, and weekly reporting cadence.
- Kikapu Chetu E-commerce Prep: Category pages, promo cadence, product bodies, returns & shipping policy inputs.
Education
Hospitality in Tourism and Travel Management - undefined
Cooperative University of kenya
Nairobi12.2025
Certificate in computer packages - undefined
Our Lady of Mercy vocational college
09.2022
Kenya Certificate of Secondary Education - undefined
St Michaels Secondary School
Nairobi04.2022
undefined
Mahanaim college
Nairobi02.2022
Kenya Certificate of Primary Education - undefined
Esvak community school
Nairobi11.2017
Skills
Office Specialist
Excel
Word
Access
PowerPoint
Publisher
Critical thinking
Teamwork
Leadership
Organization
Initiative
Problem-solving ability
Ability to work under pressure
Prioritizing
Dependability
Attentive to details
Certification
Digital Marketing, Meta/TikTok/Google, 2025
Activities
- Debate club
- Volleyball
- Music
- Drama
- Math club
- Journalism
- Swimming
Contacts
0707019308
Timeline
Brand Manager & Project Supervisor
Generic Brands Limited
06.2025 - 11.2025
Receptionist (Customer service)
Mukuru Promotion Centre
Social Office Worker
Mukuru Promotion Centre
Housekeeping
Funzi Keys
Hospitality in Tourism and Travel Management - undefined
Cooperative University of kenya
Certificate in computer packages - undefined
Our Lady of Mercy vocational college
Kenya Certificate of Secondary Education - undefined
St Michaels Secondary School
undefined
Mahanaim college
Kenya Certificate of Primary Education - undefined
Esvak community school
Assistant Manager
Dormcap (Janta Capital and Wayapay)